Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Hayley Robertson

Hayley Robertson

West Bendigo,Australia

Summary

Dedicated and compassionate professional with a diverse range of skills acquired through various casual and temporary positions. Passionate about supporting individuals, I discovered my calling in the disability industry after obtaining my Certificate 4 in Disability. Progressing swiftly, I excelled as a coordinator within the care team, relishing the opportunity to make a positive impact on a daily basis. Currently pursuing a nursing diploma, my desire to help others remains unwavering. Seeking employment that accommodates school hours or remote work, I possess a friendly disposition and an optimistic outlook. Thriving in both team-oriented and independent settings, known for rapid learning abilities and enthusiasm for acquiring new skills. Committed to personal growth, eager to engage in further training to expand skillset.

Overview

13
13
years of professional experience

Work History

Support Worker

My Village Carers
01.2021 - 10.2023
  • Implementing positive approaches, communication and safe ways of doing common tasks such as providing personal care
  • Personal care assistance include showering, washing, meal preparation and everyday activities
  • Community access supporting people to participate in life skills programs
  • Comply with service and client record keeping requirements in a timely manner
  • Provide information and feedback to other key personnel regarding the client and Individualized NDIS Support Plans

Care Teams Coordinator

My Village Carers
01.2021 - 10.2023
  • Supporting staff with clients
  • Supporting clients with their goals
  • Assisting client with their hours of support according to their plans
  • Interviewing new employees
  • Ensuring clients are happy and meeting their goals with the staff who are placed with them

Customer Care Consultant

Southern Phone
01.2020 - 01.2021
  • Meeting KPI's
  • Taking calls and assisting with enquiries
  • Working remotely from home
  • Taking payments
  • Assisting with invoices

Dental Assistant

Australian Smiles
01.2018 - 01.2020
  • Answering customer phone calls and queries
  • Preparing patients for dental work and ensuring they are at ease with their procedure
  • Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
  • Assisting dentists in managing medical and dental emergencies when necessary
  • Assisting with general anaesthetic procedures

Reception/Administration

Bendigo Property Maintenance
01.2017 - 01.2018
  • Answering customer phone calls and queries
  • Scheduling and logging jobs
  • Entering invoices/bills into the system
  • General data entry
  • Liaising with tenants to organize maintenance work

Customer Service Advisor

Powercor
01.2017 - 07.2017
  • Working in a call centre team to log power faults
  • Meeting KPI's
  • This role gave me the ability to hone my customer service skills and experience work in a fast paced, high pressure environment

Dental Assistant

Bendigo Community Dental
01.2013 - 01.2015
  • Preparing patients for dental work and ensuring they are at ease with their procedure
  • Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
  • Assisting dentists in managing medical and dental emergencies when necessary

Administration Assistant

Integrating Technology
01.2011 - 01.2013
  • Assist clients with faults and log into the system
  • Answering phone calls and assisting client with queries
  • Receipt in deliveries
  • Create orders
  • Answering client phone calls and triaging to the right department

Education

Diploma Of Nursing - Nursing Practice

Kangan Institute
Bendigo, VIC

CERTIFICATE 4 - DISABILITY

Bendigo tafe
Victoria
12.2022

CERTIFICATE 4 - DENTAL ASSITING

RMIT
12.2014

CERTIFICATE 3 - ADMINISTRAION

Integrating technology
12.2011

SENIOR SECONARY COLLAGE - year 11

Bendigo senior secondary
Victoria
12.2010

Skills

  • Strong Communication
  • Empathetic
  • Fast learner
  • Ability to work independently and in a team
  • Proficient in Office
  • Proficient in Word
  • Proficient in Excel
  • NDIS Clearance
  • Working with Children's check
  • Police check
  • Infection control training
  • Medications certified
  • First aid and CPR
  • Completed palliative care training

Timeline

Support Worker

My Village Carers
01.2021 - 10.2023

Care Teams Coordinator

My Village Carers
01.2021 - 10.2023

Customer Care Consultant

Southern Phone
01.2020 - 01.2021

Dental Assistant

Australian Smiles
01.2018 - 01.2020

Reception/Administration

Bendigo Property Maintenance
01.2017 - 01.2018

Customer Service Advisor

Powercor
01.2017 - 07.2017

Dental Assistant

Bendigo Community Dental
01.2013 - 01.2015

Administration Assistant

Integrating Technology
01.2011 - 01.2013

CERTIFICATE 4 - DISABILITY

Bendigo tafe

CERTIFICATE 4 - DENTAL ASSITING

RMIT

CERTIFICATE 3 - ADMINISTRAION

Integrating technology

SENIOR SECONARY COLLAGE - year 11

Bendigo senior secondary

Diploma Of Nursing - Nursing Practice

Kangan Institute
Hayley Robertson