Summary
Overview
Work History
Education
Skills
Volunteer History
References
Timeline
Generic

Safa Abdirahman

Bellfield,VIC

Summary

Currently studying a Bachelor of Health Science (Rehabilitation Counseling) looking for opportunities related to administration/reception, and allied health industries. Over four years of experience in customer service industries with additional experience utilizing Microsoft Office programs, completing stocktakes and end of day banking.

Overview

5
5
years of professional experience

Work History

Support Worker

Attainable Care
09.2023 - Current

Sandwich Artist

Subway, Ivanhoe
11.2021 - 02.2022
  • Took customer orders and prepared food
  • Restocked kitchen supplies - Handled cash register and end-of-day banking.

Call Centre Representative

Serco, Box Hill
12.2022 - 08.2023
  • Provided product information and handled customer complaints
  • Processed orders and returns

Community Support Worker

Cosy Home
01.2023 - 07.2023
  • Facilitated community activities for NDIS participants
  • Assisted with daily living tasks and personal care
  • Provided transportation and financial management support.

Somali Medical Mission Fundraiser

Himilo (Banyule Community Health)
03.2022 - 07.2022
  • Organised two main fundraising events (Community BBQ and Islamic Museum Dinner) - Organised time schedules, event flyers, advertising through social media, posters, ticket sales, community groups, schools, Eventbrite, word of mouth, emails and cold/warm calls, QR code donations - Attended bi-weekly meetings to organise fundraising events

Customer Service Assistant

Amart Furniture, Preston
03.2022 - 07.2022
  • Assisted customers with furniture selection - Coordinated customer orders and dispatch - Store maintenance and merchandising

Paid Work Placement

Coles, Northland
01.2021 - 08.2021
  • Restocked shelves and performed stocktakes
  • Assisted with bakery tasks and store clean-up

Youth Team Leader

The Hub, Darebin Council
06.2019 - 07.2019
  • Supporting young people in the community to achieve their goals
  • Running creative programs every Tuesday nights where students & youth from all backgrounds come together to share different ideas & background in a safe space
  • Coordinating school holiday programs such as camping - Coordinating a drug awareness program for both the youth & parents within the community - Leading the youth & advising them on what projects are applicable based on their personal circumstances.

Online Fulfillment

Myer, Northland
07.2022
  • Picked and packed online orders - Coordinated home delivery and Click and Collect

Education

Bachelor of Health Sciences (Rehabilitation Counseling) -

Latrobe
01.2024

Certificate IV in Allied Health Assistance (Physiotherapy) -

Exercise Research Australia
01.2022

VCE Year 12 Graduate -

Thornbury High School
01.2021

Skills

  • Strong communication
  • Experienced with CRM systems like Engage
  • Reliable and punctual
  • Strong written skills (university reports, company emails)
  • Fluent in Somali and English
  • Proficient in Microsoft Office (Excel, PowerPoint, Outlook)
  • Team player

Volunteer History

Youth Team Leader, The Hub, Darebin Council, 06/2019, 07/2019

Supporting young people in the community to achieve their goals., Running creative programs every Tuesday nights where students & youth from all backgrounds come together to share different ideas & background in a safe space., Coordinating school holiday programs such as camping, Coordinating a drug awareness program for both the youth & parents within the community, Leading the youth & advising them on what projects are applicable based on their personal circumstances.

References

Available upon request

Timeline

Support Worker

Attainable Care
09.2023 - Current

Community Support Worker

Cosy Home
01.2023 - 07.2023

Call Centre Representative

Serco, Box Hill
12.2022 - 08.2023

Online Fulfillment

Myer, Northland
07.2022

Somali Medical Mission Fundraiser

Himilo (Banyule Community Health)
03.2022 - 07.2022

Customer Service Assistant

Amart Furniture, Preston
03.2022 - 07.2022

Sandwich Artist

Subway, Ivanhoe
11.2021 - 02.2022

Paid Work Placement

Coles, Northland
01.2021 - 08.2021

Youth Team Leader

The Hub, Darebin Council
06.2019 - 07.2019

Bachelor of Health Sciences (Rehabilitation Counseling) -

Latrobe

Certificate IV in Allied Health Assistance (Physiotherapy) -

Exercise Research Australia

VCE Year 12 Graduate -

Thornbury High School

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Safa Abdirahman