Hayley Schaaphok
Casula,NSW
Summary
I am a Bachelor of Social Work graduate (January 2025) with strong frontline experience supporting children, young people, and families across intensive family preservation, early intervention, and youth services. I am skilled in child protection legislation and mandatory reporting, case management and intervention planning, and trauma-informed, person-centred practice. My experience includes working with families with complex needs, advocating for vulnerable clients, and collaborating with DCJ and community services to achieve positive outcomes. I am passionate about empowering individuals, strengthening family functioning, and promoting child safety and wellbeing, and I am seeking new opportunities where I can contribute and continue to grow as a practitioner.
Overview
3
3
years of professional experience
Work History
Intensive Family Preservation Caseworker
Uniting
Campbelltown, NSW
02.2025 - Current
- Support families with children (0–17) to remain in safe, stable, and nurturing home environments.
- Collaborate with parents to build skills, confidence, and capacity to improve family functioning.
- Conduct home visits, assess strengths and risks, and develop tailored case plans to ensure child safety and wellbeing.
- Deliver culturally responsive, trauma-informed services that strengthen protective factors.
- Work alongside DCJ caseworkers, schools, and community organisations for holistic support.
- Provide 24/7 on-call casework as part of a roster, responding to urgent family needs.
- Ensure compliance with relevant child protection legislation, organisational policies, and professional standards.
- Fulfil mandatory reporting obligations by identifying and escalating risks of harm in line with statutory requirements.
- Support families through a structured 12-month program, encouraging active participation and goal achievement.
- Monitored client progress and adjusted support strategies as necessary for effectiveness.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed needs of each client and recommended appropriate services and resources.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialised interventions tailored to each situation.
Caseworker Early Intervention CYF Team
Uniting
Campbelltown, NSW
10.2024 - 02.2025
- Provided early intervention casework and case management to vulnerable families with complex needs.
- Assessed family strengths and risks using Uniting’s Early Intervention Common Assessment Tool (CAT) and other evidence-based frameworks.
- Worked with families to set child-focused goals addressing safety, wellbeing, and development.
- Supported parents/carers to strengthen parenting skills through role modelling, teaching strategies, home visits, and group programs.
- Followed all relevant child protection legislation, regulations, and organisational protocols to maintain safety and compliance.
- Completed mandatory reporting when risks of harm were identified, ensuring the wellbeing of children and young people.
- Facilitated referrals to appropriate agencies for additional assistance.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Placement Student – Tenancy
Department of Communities and Justice - HOMES
Macquarie Fields, NSW
06.2024 - 10.2024
- ·Collaborating with community organisations and tenants to assist navigating systems, help maintain tenancy and build community relations.
- Utilising theoretical practices such as strengths based, task-centered, trauma-informed and person-centered when working with tenants.
- Client advocacy.
- Documentation and record keeping.
- Attending Tribunal and navigating relevant evidence.
- Assessment (needs) and planning.
Student Placement and Paid Youth Worker
Engage Abilities
Sydney, NSW
01.2023 - 03.2024
- Collaborated with other professionals to provide comprehensive services to clients.
- Advised family members on how to best support their children's growth and development.
- Educated parents and guardians on available resources in the community that could benefit their family.
- Developed positive relationships with clients by providing encouragement and support.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Encouraged youth participation in civic engagement opportunities within their communities.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Safeguarded patient privacy with strict adherence to AASW and NSW government protocols.
Family Contact Worker
Department of Communities and Justice
Ingleburn, NSW
11.2022 - 06.2023
- Facilitated family time visits with children in out-of-home care with their family and loved ones.
- Established positive relationships with clients and their families, resulting in improved trust and communication.
- Identified signs of abuse or neglect and reported it to the relevant authorities.
- Created and maintained supportive relationships with clients to build trust and foster independence.
- Transported children in out-of-home care to and from appointments.
- Utilised strength-based, trauma-informed, and person-centered approaches with children and their families
- Participated in case-note report writing for legal proceedings.
Education
Bachelor of Social Work -
Western Sydney University
Liverpool, NSW06-2025
Skills
- Knowledge of Child Protection Legislation & Mandatory Reporting Requirements
- Case Management & Intervention Planning
- Trauma-Informed & Person-Centred Practice
- Family Support & Parenting Capacity Building
- Youth development knowledge
- Conflict De-Escalation & Crisis Intervention
- Client Advocacy & Empowerment
- Collaboration with DCJ & Community Services
- Professional Report Writing & Documentation
- Strong verbal and written skills
- Assessment skills
Timeline
Intensive Family Preservation Caseworker
Uniting
02.2025 - Current
Caseworker Early Intervention CYF Team
Uniting
10.2024 - 02.2025
Placement Student – Tenancy
Department of Communities and Justice - HOMES
06.2024 - 10.2024
Student Placement and Paid Youth Worker
Engage Abilities
01.2023 - 03.2024
Family Contact Worker
Department of Communities and Justice
11.2022 - 06.2023
Bachelor of Social Work -
Western Sydney University