Hayley Turner
Gold Coast,QLD
Summary
Highly motivated and passionate professional with diverse experience as a McDonald's Manager, Café Barista, and Receptionist. Adept at delivering exceptional customer service and thriving in fast-paced environments. Eager to learn and continuously improve, with a proven ability to manage teams, handle high-pressure situations, and excel in coffee-making. Committed to providing a positive and welcoming experience for customers, while seeking opportunities to develop new skills and contribute to a dynamic team..
Overview
5
5
years of professional experience
Work History
Senior Barista
Jekyll and Hyde Coffee Lab
08.2023 - Current
- Ensure consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Improve customer satisfaction by providing exceptional service and maintaining friendly demeanour.
- Implement quality control measures for consistently high-quality beverages served every time.
- Responsible for opening and closing of cafe.
Receptionist
Fernwood Fitness
08.2021 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirm appointments, communicated with clients, and updated client records.
- Answer phone promptly and directed incoming calls to correct offices.
- Maintain reception area and gym floor clean and neat to give visitors positive first impression.
- Respond to inquiries from callers seeking information.
- Promote gym services and membership plans, Provided informative and engaging tours highlighting highlighting key features, amenities, and membership benefits, contributing to membership growth and retention goals.
Fast Food Manager
McDonald's Restaurant
01.2023 - 08.2023
- Managed daily operations of the restaurant, ensuring high levels of customer satisfaction, food quality, and cleanliness.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
Fast Food Worker
McDonald's
09.2019 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Barista
Coffee Club Cafe
03.2020 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Miami State High School
Miami, QLD11.2022
Skills
- Exceptional customer service
- Fast learner
- Motivated
- Problem-Solving
- Cleanliness standards
- Food Safety Compliance
- Advanced coffee knowledge
- Cash Handling
- Safe Food Handling
- Teamwork and Collaboration
- Adaptability and Flexibility
References
References upon request.
Timeline
Senior Barista
Jekyll and Hyde Coffee Lab
08.2023 - Current
Fast Food Manager
McDonald's Restaurant
01.2023 - 08.2023
Receptionist
Fernwood Fitness
08.2021 - Current
Barista
Coffee Club Cafe
03.2020 - 03.2022
Fast Food Worker
McDonald's
09.2019 - 08.2023
High School Diploma -
Miami State High School
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