Summary
Overview
Work History
Skills
References
Timeline
Generic

Hayley Phillips

Craigmore,SA

Summary

Experienced customer service team member with over 15 years of working experience in retail and hospitality. Plenty of experience within a team, and well formed methods of cooperation. Can offer effective service in fast paced scenarios, and also capable of accounting for customer support issues and concerns.

Overview

17
17
years of professional experience

Work History

Customer Service Officer

Woolworths
Hollywood Plaza, South Australia
10.2007 - 10.2022
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Provided customer service in a courteous and professional manner.
  • Processed payments from customers using point of sale systems.
  • Provided exceptional customer service to ensure customer satisfaction.

Front of House Manager

Frankie's Cafe
Adelaide, South Australia
10.2019 - 02.2020
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Greeted customers and addressed their needs in a friendly and professional manner.

Volunteer Worker

Share The Dignity (Charity)
Craigmore, South Australia
12.2018 - Current
  • Collected donations from various drop off points.
  • Sorted through and checked the condition and quality of items that were donated.
  • Delivered collected donations to the designated charity.

Skills

  • Payment processing
  • Customer support
  • Stock management
  • Complaint handling
  • Stock rotation
  • Planograms
  • Display building
  • Date code

References

Jessica Donnell (Manager of Woolworths Hollywood Plaza) - 0416401661

Mat Pritchard (Owner of Frankie's Cafe) - 0421940945

Timeline

Front of House Manager

Frankie's Cafe
10.2019 - 02.2020

Volunteer Worker

Share The Dignity (Charity)
12.2018 - Current

Customer Service Officer

Woolworths
10.2007 - 10.2022

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Hayley Phillips