Heather Kim

• Opening and closing of the store (maintaining the cleanliness of the store, collecting and counting money)
• Organising, handling, and managing Click and Collect orders received
• Wide variety of skills to serve in different departments within the store
• Greeted customers and escorted them to requested merchandise
• Collected and shared customer feedback to assist with continuous retail improvement strategies and satisfaction
• Developed working knowledge of available products and services.

• Mandatory health placement for physiotherapy students undertaking study
• Supporting the rehabilitation and recovery of patients under the supervision of licensed physiotherapists
• Patient Assessment. Conducting initial assessments to evaluate patients' functional abilities and mobility issues.
• Recording patient histories and document findings accurately to supervisors
• Treatment Planning and collaboration with other health allied services to develop individualized treatment plans based on assessment results and patient goals.
• Engaging in a professional manner with patients to provide information and guidance to patients and their families about the nature of their conditions and the benefits of physiotherapy.

• Scheduling and confirming patient appointments, managing cancellations and rescheduling, and coordinating with healthcare providers to optimize appointment slots.
• Processing patient billing, collecting co-pays, and managing insurance claims and reimbursements.
• Excellent organizational and multitasking abilities, capable of managing a high volume of tasks in a fast-paced environment.
• Effective verbal and written communication skills, with a keen attention to detail and accuracy.

• Maintaining cleanliness and aesthetic of the restaurant throughout, and after working hours
• Serving guests under a fast-paced environment, due to limited seats and oncoming customers
• Taking multiple orders, and requests from different customers in order to reduce waiting time and increasing customer service
• Stocking beverages, condiments, and ingredients throughout and after the shift

Dismissed due to COVID-19

• Coaching and coordinating children from ages 5-12 to learn, and also advance swimming skills
• Communicated effectively with coaches including organizing rules regarding equipment set up, and cleaning the area
• Monitored behaviours for safety violations and took steps to prevent further violations.

• Marking math related homework papers from students aged 12-14
• Communicating with the management team to interpret, and relay the development of each student
• Being independent throughout working hours
• Understanding of the importance of communication within the team through online servers, and efficient communication