Heather Kim

• Delivered physiotherapy interventions for patients with neurological, musculoskeletal, and complex medical presentations within an inpatient rehabilitation setting.
• Conducted comprehensive patient assessments, developed and progressed evidence-based treatment plans, and contributed to discharge planning under supervision.
• Gained hands-on experience in gait re-education, balance and mobility training, upper and lower limb rehabilitation, and prescription of exercise programs.
• Actively participated in case conferences and team meetings, demonstrating strong communication skills and patient advocacy.
• Adapted interventions to suit patient needs, including cognitive, physical, and psychosocial considerations.

• Opening and closing of the store (maintaining the cleanliness of the store, collecting and counting money)
• Organising, handling, and managing Click and Collect orders received
• Wide variety of skills to serve in different departments within the store
• Greeted customers and escorted them to requested merchandise
• Collected and shared customer feedback to assist with continuous retail improvement strategies and satisfaction
• Developed working knowledge of available products and services.

• Provided physiotherapy care for post-operative patients in the acute surgical ward, including those recovering from abdominal, thoracic, and orthopaedic procedures.
• Performed comprehensive respiratory, mobility, and functional assessments to identify impairments and risk factors for complications.
• Delivered evidence-based interventions such as early mobilisation, respiratory therapy, secretion clearance techniques, and exercise prescription to optimise recovery and prevent post-operative complications.
• Educated patients and families on safe mobility techniques, breathing exercises, and discharge planning to support ongoing rehabilitation at home.
• Worked closely within the multidisciplinary team to contribute to daily ward rounds, patient handovers, and care planning.

• Conducted assessments and delivered physiotherapy management for patients with musculoskeletal, neurological, and post-operative conditions in an outpatient setting.
• Designed and implemented individualised exercise programs to address pain, restore function, and improve strength, balance, and mobility.
• Gained experience in manual therapy techniques, exercise prescription, and use of outcome measures to track patient progress.
• Educated patients on self-management strategies, injury prevention, and long-term rehabilitation planning.
• Received positive feedback for professionalism, patient rapport, and ability to adapt communication styles to diverse patient populations.

• Mandatory health placement for physiotherapy students undertaking study
• Supporting the rehabilitation and recovery of patients under the supervision of licensed physiotherapists
• Patient Assessment. Conducting initial assessments to evaluate patients' functional abilities and mobility issues.
• Recording patient histories and document findings accurately to supervisors
• Treatment Planning and collaboration with other health allied services to develop individualized treatment plans based on assessment results and patient goals.
• Engaging in a professional manner with patients to provide information and guidance to patients and their families about the nature of their conditions and the benefits of physiotherapy.

• Scheduling and confirming patient appointments, managing cancellations and rescheduling, and coordinating with healthcare providers to optimize appointment slots.
• Processing patient billing, collecting co-pays, and managing insurance claims and reimbursements.
• Excellent organizational and multitasking abilities, capable of managing a high volume of tasks in a fast-paced environment.
• Effective verbal and written communication skills, with a keen attention to detail and accuracy.

• Maintaining cleanliness and aesthetic of the restaurant throughout, and after working hours
• Serving guests under a fast-paced environment, due to limited seats and oncoming customers
• Taking multiple orders, and requests from different customers in order to reduce waiting time and increasing customer service
• Stocking beverages, condiments, and ingredients throughout and after the shift

Dismissed due to COVID-19

• Coaching and coordinating children from ages 5-12 to learn, and also advance swimming skills
• Communicated effectively with coaches including organizing rules regarding equipment set up, and cleaning the area
• Monitored behaviours for safety violations and took steps to prevent further violations.