Summary
Overview
Work History
Education
Skills
Activities and Hobbies
Timeline
Generic

Heather Powell

Hampton,VIC

Summary

I consider myself to be a highly organised and proactive individual, I work well in a team and pride myself on a strong attention to detail with a good work ethic.


The importance of understanding that a friendly, respectful and positive attitude as the first point of contact can make the difference to an individuals entire experience.

Overview

30
30
years of professional experience

Work History

Office Administrator

Grandwell
05.2022 - Current
  • Managing customer enquiries, from new business to complaints over email and phone
  • Coordinating financial processing, registration, recordkeeping, and other administrative functions.
  • Assisting in preparation and processing of payroll
  • Monitoring and updating booking system

Customer Service Officer

Acquire BPO
09.2021 - 04.2022
  • Conducted outbound calls for customer satisfaction surveys and promotions
  • Navigated multiple software applications while assisting customers
  • Managed a high volume of inbound customer calls with a calm and professional manner
  • Resolved customer complaints, ensuring a positive experience

Executive Assistant

Telstra
03.2000 - 08.2002
  • Maintaining strong professional relationships with senior internal and external stakeholders
  • Proactively managing workflow including diary management, organising internal and client meetings
  • Event management for small to large events for senior executives
  • Extensive inbox and diary management

Executive Assistant to the Chief Executive Officer

Energis - National Grid Power
02.1995 - 01.2000


  • Prepared confidential documents, reports and presentations
  • Supervised executive and management calendars while allocating tasks to administrative support team to ensure a smooth operational flow
  • Wrote and distributed meeting agendas and minutes to executive team members
  • Liaised with investors, journalists and key stakeholders
  • Managed the CEO's extensive international travel arrangements
  • Extensive inbox and diary management

Education

High School Diploma -

Haileybury College
Hertford, England

Skills

  • Exceptional written and oral communication skills
  • Proactive and organised, a strong ability to prioritise competing demands and manage deadlines
  • A positive and approachable manner
  • Always keen to learn new skills and improve

Activities and Hobbies

I enjoy a daily pilates or yoga class, social tennis and have started to play golf - rather poorly.


A ferocious reader, with a good social circle and a crazy dog

Timeline

Office Administrator

Grandwell
05.2022 - Current

Customer Service Officer

Acquire BPO
09.2021 - 04.2022

Executive Assistant

Telstra
03.2000 - 08.2002

Executive Assistant to the Chief Executive Officer

Energis - National Grid Power
02.1995 - 01.2000

High School Diploma -

Haileybury College

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Heather Powell