Heidi Arsalan
Summary
Friendly and organised with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Receptionist
Funtastic Kids
10.2023 - Current
- Managed front desk operations, ensuring smooth check-in and appointment scheduling processes.
- Answered multi-line phone system, routing calls efficiently to appropriate departments.
- Coordinated office communications, promoting collaboration among staff and management.
- Implemented improved filing systems, enhancing document retrieval and organization.
Junior Barista
Funtastic Kids
10.2023 - Current
- Streamlined order processing by accurately entering orders into the point-of-sale system while simultaneously engaging customers in conversation.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Swim Instructor
Swimtastic Swim School
05.2023 - Current
- Learned and implemented safety protocols to ensure a secure swimming environment.
- Assisted in developing lesson plans tailored to diverse skill levels.
- Engaged with students to foster comfort and confidence in water activities.
- Demonstrated swimming techniques to enhance student understanding and performance.
Volunteer
SAFE Rehoming Shelter
04.2024 - 12.2024
- Coordinated community outreach programs, fostering engagement and participation among diverse groups.
- Assisted in organizing fundraising events, enhancing resource availability for local initiatives.
- Developed educational materials for workshops, improving knowledge dissemination within the community.
- Collaborated with team members to streamline volunteer recruitment processes, increasing efficiency in onboarding.
Education
High School Diploma -
Gosford High School
Skills
Time managementundefined
Certification
WWCC
Timeline
WWCC
09-2025
Volunteer
SAFE Rehoming Shelter
04.2024 - 12.2024
Receptionist
Funtastic Kids
10.2023 - Current
Junior Barista
Funtastic Kids
10.2023 - Current
Swim Instructor
Swimtastic Swim School
05.2023 - Current
High School Diploma -
Gosford High School