Heidi Goud
Cairns,QLD
Summary
. Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Cafesserie Acacia Mall
09.2021 - 05.2023
- Developed and implemented strategies to promote cafe products and increase sales.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Assistant Manager and Shift Supervisor
Huethers Hotel
03.2020 - 09.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Served high customer volumes during special events, nights, and weekends.
Server and Shift Leader
Sunset Grill
10.2017 - 09.2020
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared and cooked meals according to recipes and customer specifications.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Barista and Server
Country Charm Cafe
03.2014 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Numonohi Christian Academy
Goroka, Papua New Guinea Bachelor of Science - Political Science And International Relations
Redeemer University
Ancaster, Ontario 04.2018
Skills
- Taking Orders Proficiently
- Warm and Friendly
- Dining Room Monitoring
- Operational Efficiency and Safety
- Food Sales and Promotion
- Transactions and Cash Handling
- Buffet Setup and Takedown
- Menu Memorization
- Menu Item Recommendation
- Cool Under Pressure
Timeline
Cafe Manager
Cafesserie Acacia Mall
09.2021 - 05.2023
Assistant Manager and Shift Supervisor
Huethers Hotel
03.2020 - 09.2021
Server and Shift Leader
Sunset Grill
10.2017 - 09.2020
Barista and Server
Country Charm Cafe
03.2014 - 09.2017
High School Diploma -
Numonohi Christian Academy
Bachelor of Science - Political Science And International Relations
Redeemer University
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