Heidi Harvey
Port Melbourne
Summary
Diligent Sales Assistant with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Priceline
11.2022 - Current
- Handles customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers
- Processed transactions accurately while maintaining a high level of customer service.
- Provides empathetic support, addressing patient concerns and product inquiries effectively
- Increases sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Develops strong relationships, increasing customer loyalty
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Front Of House
KFC
01.2022 - 11.2022
- Delivered exceptional customer service, handling orders efficiently and maintaining a clean, welcoming environment for guests
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
Education
Associate's Degree in Professional Writing/Editing -
RMIT University
Melbourne, VIC12-2026
Year 12 -
Williamstown High School
11.2023
Skills
- Customer Engagement
- Adaptability
- Interpersonal Communication
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Teamwork
- Cash handling
Languages
English
Swedish
Timeline
Sales Assistant
Priceline
11.2022 - Current
Front Of House
KFC
01.2022 - 11.2022
Year 12 -
Williamstown High School
Associate's Degree in Professional Writing/Editing -
RMIT University
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