Heidi Leonard
Gold Coast,Australia
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Dollars and Sense
10.2024 - Current
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Waitress
Manos Italian
09.2024 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Hair Dresser Apprenticeship
Champions hair beauty day spa
02.2024 - 05.2024
- Excellent communication skills with interacting with customers
- Knowledgeable in shampooing and conditioning techniques that restore health to the hair
- Experienced in recommending hair care products to customers based on their individual needs
- Capable of maintaining cleanliness in the salon by sanitizing equipment regularly
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Handled returns and exchanges professionally, resolving issues promptly to maintain client satisfaction levels.
Assistant Carpenter
06.2023 - 02.2024
- Provided assistance in demolition tasks including removal of existing walls, floors and ceilings
- Assisted in framing walls, floors, and roofs according to plans and specifications
- Maintained cleanliness of job site throughout duration of project by disposing waste properly
- Demonstrated proficiency in the use of carpentry tools such as saws, hammers, drills, nail guns, and sanders
KFC Employee
KFC
05.2023 - 12.2023
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Provided efficient and courteous service to customers at all times
- Experienced with social media and communications platforms
Education
No Degree -
Coombabah State High School
Gold Coast, QLD08.2023
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Strong multitasking
- Customer Service
Extracurricular Activities
Touch football
Certification
- RSA
- White card
Timeline
Retail Worker
Dollars and Sense
10.2024 - Current
Waitress
Manos Italian
09.2024 - Current
Hair Dresser Apprenticeship
Champions hair beauty day spa
02.2024 - 05.2024
Assistant Carpenter
06.2023 - 02.2024
KFC Employee
KFC
05.2023 - 12.2023
No Degree -
Coombabah State High School
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