Heidi Sculthorpe
Yellingbo,VIC
Summary
Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Education Support Worker - Work Experience
Yarra Junction Primary School
Yarra Junction , VIC
02.2025 - Current
- Assist teachers in the delivery of educational programs and activities for students with diverse learning needs.
- Provide one-on-one or small group support to students with special educational needs, including those with physical, cognitive, or behavioral challenges.
- Help implement individualized education plans (IEPs) by providing tailored support to ensure students’ academic and social development.
- Monitor and record students' progress, behavior, and development, providing feedback to teachers and parents.
- Support classroom management by assisting with behavior management strategies and ensuring a positive learning environment.
- Aid in the preparation and modification of learning materials and classroom resources.
- Assist with personal care and mobility needs of students, as required, to promote independence and well-being.
- Provide emotional support and encouragement to students, fostering a safe and supportive learning environment.
- Help students with tasks such as reading, writing, and numeracy, as well as reinforcing learning through practical activities.
- Collaborate with teachers, specialists, and other support staff to ensure effective communication and team-based approach to student support.
- Supervise students during lunch, recess, and other non-classroom activities, ensuring their safety and well-being.
Restaurant Manager
Squires Loft Nunawading
Nunawading, VIC
02.2023 - 12.2023
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Restaurant Manager
Yarrawood Estate
Yarra Glen, VIC
10.2019 - 02.2023
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coordinated and managed events.
Education
Certificate III in School Based Education Support - Education Support
Box Hill Institute of TAFE
Melbourne, VIC03-2025
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC11-2019
Skills
- Classroom management
- Behavior management
- Learning support
- Team building
- Event coordination
- Conflict resolution
- Collaboration skills
Certification
- Full drivers license obtained in 2019
- RSA certificate obtained in 2019
- Fist Aide and CPR certificate obtained in 2024
- Working with Children’s Check obtained in 2024
- Certificate III in Education Support obtained in 2025
Timeline
Education Support Worker - Work Experience
Yarra Junction Primary School
02.2025 - Current
Restaurant Manager
Squires Loft Nunawading
02.2023 - 12.2023
Restaurant Manager
Yarrawood Estate
10.2019 - 02.2023
Certificate III in School Based Education Support - Education Support
Box Hill Institute of TAFE
High School Diploma -
Mount Lilydale Mercy College
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