Madeleine O'Hara
Student
Cheltenham,Victoria
Summary
Enthusiastic and customer-centric candidate with a solid background in customer service, and education. Proven ability to understand and address customer needs while maintaining positive relationships. Skilled in waitressing, front-of-house operations, and barista duties, as well as providing support and guidance. Eager to bring diverse experience and passion for customer service to a dynamic work environment!
Overview
3
3
years of professional experience
Work History
Education Support Worker (Work Experience)
Mentone Grammar School
Mentone, VIC
04.2024 - 06.2024
- Classroom Materials Preparation: Assisted teachers with preparing classroom materials and activities.
- Tutoring: Conducted tutoring sessions with small groups of 1-3 students who needed extra support.
- Safe Environment Enforcement: Assisted in creating a safe environment for all students by enforcing school policies.
- Individual and Small Group Assistance: Tutored and assisted children individually and in small groups to help reinforce learning
Coaching Staff Member
Melbourne Sports Institute
Melbourne, VIC
12.2023 - 03.2024
- Skill Development Support: Provided support to 100's of unique players by helping them improve their individual skills.
- Performance Monitoring and Feedback: Monitored team performance during practices and games, providing feedback when necessary.
- Player Relationship Development: Developed relationships with players to understand their needs better.
- Motivational Atmosphere: Encouraged players to work hard while maintaining a fun atmosphere at practice sessions.
Drive Through Café All-Rounder
I make coffee
Mentone, VIC
03.2023 - 08.2023
- Drive-Through Operations Management: Managed 100's of orders from two drive lanes, ensuring accurate and timely service every shift.
- Customer Engagement and Satisfaction: Engaged with drive-through patrons in a friendly manner, fostering positive customer relations.
- Collaborative Teamwork: Collaborated with colleagues to streamline operations, reducing wait times.
- Barista Training: Received on-the-job barista training, enhancing service.
Sales Assistant
Review Australia
05.2022 - 06.2023
- Customer Service Excellence: Provided exceptional customer service, assisting patrons with product selection and recommendations.
- Sales and Upselling: Utilised persuasive techniques to meet or exceed sales targets, while providing personalised recommendations.
- Team Collaboration: Collaborated with colleagues to deliver seamless customer service and maintain store cleanliness.
- Communication Skills: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
Front of House Staff Member
Grill'd Healthy Burgers
Cheltenham, VIC
11.2021 - 05.2022
- Customer-Centric Service: Welcomed patrons warmly, addressing inquiries and enhancing their dining experience!
- Effective Floor Management: Managed seating areas efficiently, optimising guest flow and minimising wait times.
- Exemplary Customer Satisfaction: Delivered exceptional service, addressing customer concerns promptly.
- Operational Support: Supported kitchen operations, ensuring smooth functioning of the restaurant.
Education
HLTAID003 Provide first aid - First Aid
Mentone Grammar
Melbourne, VIC 11.2022 -
SIT30616 Certificate III in Hospitality - Hospitality
ITFE
Melbourne, VIC 07.2022 -
SITHFAB002 Provide Responsible Service of Alcohol - Hospitality
ITFE
Melbourne, VIC 07.2024 -
SITXFSA002 Participate in Safe Food Handling Practices - Hospitality
ITFE
Melbourne, VIC 07.2022 -
SITHIND001 Use Hygienic Practice For Hospitality Service - Hospitality
ITFE
Melbourne, VIC 07.2022 -
SITXWHS001 Participate in Safe Work Practices - Hospitality
ITFE
Melbourne, VIC 07.2022 -
SITXFSA001 Use Hygienic Practices For Food Safety - Hospitality
ITFE
Melbourne, VIC 07.2022 -
Skills
Customer Service
undefinedTimeline
SITHFAB002 Provide Responsible Service of Alcohol - Hospitality
ITFE
07.2024 -
Education Support Worker (Work Experience)
Mentone Grammar School
04.2024 - 06.2024
Coaching Staff Member
Melbourne Sports Institute
12.2023 - 03.2024
Drive Through Café All-Rounder
I make coffee
03.2023 - 08.2023
HLTAID003 Provide first aid - First Aid
Mentone Grammar
11.2022 -
SIT30616 Certificate III in Hospitality - Hospitality
ITFE
07.2022 -
SITXFSA002 Participate in Safe Food Handling Practices - Hospitality
ITFE
07.2022 -
SITHIND001 Use Hygienic Practice For Hospitality Service - Hospitality
ITFE
07.2022 -
SITXWHS001 Participate in Safe Work Practices - Hospitality
ITFE
07.2022 -
SITXFSA001 Use Hygienic Practices For Food Safety - Hospitality
ITFE
07.2022 -
Sales Assistant
Review Australia
05.2022 - 06.2023
Front of House Staff Member
Grill'd Healthy Burgers
11.2021 - 05.2022
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