Heidi Wood

• Demonstrated flexibility by adapting to changes in scheduling or game assignments as required by casino operations.
• Improved teamwork and communication among fellow croupiers through active participation in team meetings and activities.
• Maximized player satisfaction with timely resolution of disputes and clarification on game rules.
• Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
• Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
• Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests.
• Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.
• Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
• Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
• Demonstrated strong multitasking abilities by simultaneously managing multiple games while ensuring compliance with casino policies.
• Assisted in staff training for improved guest interactions and knowledge of casino policies.
• Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.

Completed training with Australia Post to assist customers with all aspects including banking and bill payments