Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Helana Hamilton

Maitland,NSW

Summary

Dedicated and driven professional with extensive experience in pharmacy and hospitality, eager to utilize exceptional customer service, multitasking, and technical skills in a dynamic, team-oriented setting. Proven ability to thrive in fast-paced environments while maintaining a focus on delivering high-quality service and support. Committed to fostering positive relationships with clients and colleagues, ensuring that every interaction contributes to a collaborative and efficient workplace. Prepared to bring a strong work ethic and a passion for excellence to new challenges.

Overview

9
9
years of professional experience

Work History

Kitchen Hand

Wenonah Lodge
12.2024 - 09.2025
  • Prepared and served daily meals and beverages for aged care residents, with close attention to individual dietary requirements and allergies
  • Took meal requests during morning and afternoon tea runs, ensuring personalized care
  • Cooked and plated meals in line with chef-prepared menus, ensuring timely service
  • Maintained a clean, sanitary, and organized kitchen throughout the day
  • Restocked ingredients and supplies to maximize workflow and readiness for shift changes
  • Memorized dietary profiles of regular residents to anticipate needs and improve efficiency
  • Followed food safety and infection control procedures with diligence

Front of House

Post Office Hotel
09.2024 - 12.2024
  • Managed orders, payments, and table service in a busy hospitality setting
  • Operated POS and EFTPOS systems with accuracy

Kitchen Hand & Café Assistant

Butcher Shop Café
04.2024 - 09.2024
  • Took food and drink orders, served customers, and handled payments
  • Prepped produce and baked goods for daily display
  • Maintained cleanliness across front and back of house

Dispensing Assistant

OPSM Optometrist
02.2024 - 04.2024
  • Scheduled appointments and guided customers in selecting frames
  • Maintained presentation of showroom and repaired frame fittings

Dispensary Technician

Buderim Pharmacy
05.2022 - 02.2024
  • Accurately dispensed prescriptions and over-the-counter medications under pharmacist supervision
  • Answered customer and provider queries regarding dosage, medication use, and refill procedures
  • Replenished pharmacy stock and maintained inventory records to ensure compliance and availability
  • Printed and affixed prescription labels with full attention to legal and safety requirements
  • Supported customers with DAA (Dose Administration Aid) services and weekly pack preparation
  • Ensured confidentiality and accuracy when managing patient health information
  • Maintained a tidy and organized dispensary, supporting workflow efficiency and a safe work environment

Pharmacy Technician

Icon Group
01.2022 - 04.2022
  • Processed incoming drug orders and verified deliveries against inventory systems
  • Prepared and labeled chemotherapy medications in a sterile environment
  • Ordered stock daily and ensured medicine availability for patients
  • Responded to customer and healthcare provider inquiries via phone

Dispensary Technician

Cincotta Discount Chemist
03.2021 - 12.2021
  • Assisted with IV preparations using aseptic technique
  • Managed DAA medication orders and prescription entries
  • Communicated with prescribers to verify refills and dosage changes

Pharmacy Assistant

Guardian Pharmacy
10.2020 - 02.2021
  • Dispensed and packed medication for Websters Packs
  • Performed front-of-house register duties and general administrative tasks

Retail Pharmacy Assistant

Chemist Warehouse
01.2017 - 09.2020
  • Provided customer service and assisted with product location
  • Handled sales transactions, exchanges, and restocking

Education

Cert III - Community Pharmacy

Dillon Whitelaw & Associates
01.2018

High School Certificate - QLD

Suncoast Christian College
01.2016

Skills

  • Skilled in prescription management
  • Customer service expertise
  • Effective teamwork and self-management
  • Skilled in managing inventory accuracy in pharmacy and hospitality
  • Efficient time management
  • Personalized dietary service knowledge
  • Sanitation standards maintenance
  • Efficient problem solving
  • Strong verbal communication

Interests

Camping, 4WD Adventures, Crocheting, Beach Days

Timeline

Kitchen Hand

Wenonah Lodge
12.2024 - 09.2025

Front of House

Post Office Hotel
09.2024 - 12.2024

Kitchen Hand & Café Assistant

Butcher Shop Café
04.2024 - 09.2024

Dispensing Assistant

OPSM Optometrist
02.2024 - 04.2024

Dispensary Technician

Buderim Pharmacy
05.2022 - 02.2024

Pharmacy Technician

Icon Group
01.2022 - 04.2022

Dispensary Technician

Cincotta Discount Chemist
03.2021 - 12.2021

Pharmacy Assistant

Guardian Pharmacy
10.2020 - 02.2021

Retail Pharmacy Assistant

Chemist Warehouse
01.2017 - 09.2020

High School Certificate - QLD

Suncoast Christian College

Cert III - Community Pharmacy

Dillon Whitelaw & Associates
Helana Hamilton