Helda Nakhla
Leumeah,NSW
Summary
Professional with strong expertise in specimen collection and laboratory procedures. Skilled in ensuring accurate sample handling, maintaining strict hygiene standards, and adhering to safety protocols. Known for effective team collaboration, adaptability to changing requirements, and consistently achieving reliable results in high-pressure environments. Proficient in phlebotomy, data entry, and patient interaction, demonstrating both technical competence and patient-focused approach.
Overview
6
6
years of professional experience
Work History
Pathology Collector ( Work Placement)
4Cyte, Mount Annan Doctors
Mount Annan
07.2026 - 07.2026
- Collected and processed specimens for various laboratory tests, ensuring compliance with safety protocols.
- Conducted patient interviews to gather medical history and ensure accurate sample collection.
- Maintained accurate records of specimen handling and tracking throughout the collection process.
- Implemented best practices for infection control and specimen labelling to enhance operational efficiency.
- Followed safety protocols while handling hazardous materials.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- ECG, Holter Monitor and 24H Blood pressure Monitor procedure
- Implemented best practices for infection control and specimen labeling to enhance operational efficiency.
Student Support Officer
( Macquarie Grammar School)
Sydney, NSW
02.2024 - 04.2024
- Monitoring student attendance and management of critical attendance records
- Communicating with parents/guardians/homestays of student absenteeism via email, telephone and other forms of communications.
- Handling incoming phone and walk in enquiries - Regular updating and maintaining of student records in the computer management system and paper files.
- Performing student pre-enrolments, orientation, reception duties and other student related duties.
- Confirming and processing student commencement and enrolment cancellation - Processing and issuing warning letters, enrolment cancellation and school transfer, and extension requests.
- Generating reports from student management system and PRISMS, and assisting Operations Manager.
- Data entry of school timetable into school management system and confirming information with Head of Student Welfare and Operations.
- Ensuring all student files are compliant with NSW Schools Registration and Accreditation requirements.
- Formulating and editing School Newsletter.
- Assisting with all school events.
- Providing support and coordinating Homestay arrangements.
- Providing support and coordinating Guardianship arrangements.
- Cross-checking student overseas Health Care (OSHC) record with Admissions Officer.
- Uploading information to MySchoolBag and website - Creating new employee’s profile in system.
- Updating and maintaining staff and contractors’ contacts.
- Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
Office Administration
Allbright Group PTY LTD
Minto
11.2022 - 02.2024
- Invoices & quotes, Data entry of invoice, Answering a high level of service to customers via phone, email and face to face, Preparing basic marketing in social media, Filling
- Handled office administration tasks.
- Facilitated office administration and customer service to general public.
Office Administration
St Mark Painting Services PTY LTD
Campbelltown
09.2020 - 11.2022
- Invoices & quotes, Data entry of invoices, Answering high level of service to customers via phone, email and face to face, Preparing basic marketing in social media, Filling
- Completed data input support for various office administration systems.
Office Administration
South West Community Transport - Minto
Minto
09.2020 - 05.2021
- Projects: CALD Project: translation - interpreter - Booking - Communication with client, Aged Care Project: Communication with Client - Make Referral and help them, Other Duties: Answering high level of service to customers via phone, email and face to face, Booking in Routematch, Writing Reports, Filling, Scanning and Photocopying, Interpreter, Scheduling, Data Entry
Education
Certificate III - Pathology
TAFE NSW
NSW07-2026
Pathways to Work - Office Administration Course -
Navitas English
Campbelltown, NSW12-2019
Skills
- Attention to detail in all aspects of tasks
- Excellent customer service skills
- Can work under pressure and meet deadlines
- Computer proficiency (Microsoft Word, Google Docs, Email and Internet)
- Excellent problem solving skills
- Keen team player and ability to work independently
- Fluent in Arabic
- Australian Citizenship
- Document Management
- Meeting Planning
- Patient preparation
- Patient identification
- Blood collection
- Sample labeling
- Laboratory safety protocols
- Sample preparation
- Quality control procedures
- Specimen storage
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Interpersonal skills
- Laboratory management
- Specimen processing
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Pathology Collector ( Work Placement)
4Cyte, Mount Annan Doctors
07.2026 - 07.2026
Student Support Officer
( Macquarie Grammar School)
02.2024 - 04.2024
Office Administration
Allbright Group PTY LTD
11.2022 - 02.2024
Office Administration
St Mark Painting Services PTY LTD
09.2020 - 11.2022
Office Administration
South West Community Transport - Minto
09.2020 - 05.2021
Pathways to Work - Office Administration Course -
Navitas English
Certificate III - Pathology
TAFE NSW