Summary
Overview
Work History
Education
Skills
Timeline
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Helen Clayton

Maddingley,VIC

Summary

I am a confident, reliable and professional person with extensive customer service experience across hospitality, state and local government and banking. I have demonstrated adaptability and transferability of skills including problem solving, multitasking and effective communication. I am flexible in a range of working environments, effectively prioritising and completing tasks within a team or autonomously. I am quick to learn operational processes and technical systems. Given the chance, I excel in what I do and make a great asset to any workplace.

Overview

9
9
years of professional experience

Work History

International Payments Investigations Officer

NAB
02.2023 - Current
  • Create and follow up files for payments that could not be executed
  • Carry out investigations and take necessary steps to resolve/action cases
  • Excellent data entry skills daily processing of communication with overseas banks and processing external payments
  • High level analytics - proven contribution in continual process improvement
  • Risk & Analysis compliance - keep up to date with policy and procedures

Customer Service Officer

Melton City Council
04.2019 - 01.2023
  • Consistently met KPI's department wide
  • Counted cash drawers and deposits, checked supplies and completed additional required opening or closing task to facilitate smooth team operations.
  • Trained new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Proven delivery prompt service to prioritize customer needs.

License Testing Officer

VicRoads
05.2018 - 04.2019
  • Ability to build a rapport quickly and easily
  • Regularly learned and updated knowledge of road laws
  • Excellent attention to detail and administration skills
  • Ability to work in a busy, high-volume role
  • Excellent resilience, very patient and able to remain calm in high pressure situations.

Education Support Specialist

Bacchus Marsh Primary School
04.2015 - 12.2018


  • Assisted teaching team with wide variety of school year cycle responsibilities.
  • Accurately entered and managed data into online student information systems.
  • Created outreach materials related to programs and projects and handled communication content.
  • Coordinated collaborative group projects that encouraged critical thinking skills while promoting cooperative problem-solving strategies.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance teaching abilities..

Education

Certificate IV - Accounting & Bookkeeping

Swinburne Open Education
Melbourne, VIC
2024

Graduate Certificate - Education Support

Monash University
Melbourne, VIC
2013

Certificate III - Health Administration

Victoria University
Melbourne, VIC
2011

Diploma - Hospitality

Australian College of Travel & Hospitality
Melbourne, VIC
1993

Skills

  • Strong Customer Service with the ability to build a strong rapport and deliver service satisfaction
  • Proven time management and organisational skills in high volume environment
  • People orientated, enjoy interacting with a diverse range of people and building relationships, ensuring a great customer experience
  • Well developed multi channel communication skills including phone, face to face and online/digital channels
  • Effective team player with experience working as part of a team and supervising and training new staff members
  • Strong computer literacy with experience with NAB systems such as EBOBS, AOM, PEGA as well as intermediate use of Microsoft Office and a proven ability to learn new systems quickly
  • Sound problem solving skills to assess possible solutions and determine the best way of moving forward

Timeline

International Payments Investigations Officer

NAB
02.2023 - Current

Customer Service Officer

Melton City Council
04.2019 - 01.2023

License Testing Officer

VicRoads
05.2018 - 04.2019

Education Support Specialist

Bacchus Marsh Primary School
04.2015 - 12.2018

Certificate IV - Accounting & Bookkeeping

Swinburne Open Education

Graduate Certificate - Education Support

Monash University

Certificate III - Health Administration

Victoria University

Diploma - Hospitality

Australian College of Travel & Hospitality

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