Helen Coolwell
Marsden ,QLD
Summary
Skilled Placement support officer with numerous years implementing strategy to grow applications and build relationships with key stakeholders including prospective students, teachers and parents. Demonstrated experience in marketing at strategic levels to identify opportunities for recruitment. Excellent influencing skills to communicate with credibility, tact and diplomacy.
Overview
5
5
years of professional experience
Work History
Recruitment Officer
Yulu-Burri-Ba
01.2019
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics and building external relationships.
- Developed and implemented plans to improve recruitment process.
- Supervised admissions programs, student recruitment and retention.
Employee relations
Yulu-Burri-Ba
01.2019
- Enhanced employee satisfaction by implementing effective communication strategies and fostering a positive work environment.
- Reduced staff turnover by identifying areas of improvement in the workplace and addressing employee concerns promptly.
- Developed and delivered comprehensive training programs for new hires, resulting in quicker onboarding processes and increased productivity.
- Streamlined HR policies and procedures to improve consistency, clarity, and efficiency within the organization.
Policy and compliance
Yulu-Burri-Ba
01.2019
- Streamlined systems operations by implementing efficient compliance monitoring processes.
- Enhanced regulatory adherence by conducting thorough internal audits and risk assessments.
- Reduced operational risks with proactive identification and mitigation of system vulnerabilities.
- Optimized system performance, implementing necessary software updates and security patches.
Human Resources officer
Yulu-Burri-Ba
01.2019
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
Medical Receptionist
Yulu-Burri-Ba
01.2019 - 06.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Placement Support Officer
Yulu-Burri-Ba
06.2023 - Current
- Improved child safety by conducting thorough investigations and assessments of reported cases.
- Collaborated with multidisciplinary teams to develop comprehensive support plans for at-risk children and families.
- Developed effective case plans tailored to individual family needs, fostering positive change and progress towards reunification.
- Improved family reunification rates by conducting regular home visits and providing support to foster parents.
Education
Capalaba State College
01.2017
Skills
- Needs Assessment
- Verbal Communication
- Cultural Competency
- Family reunification
- Child Advocacy
- Foster Parent Training
- Client Advocacy
- Case Management
References
- Tia Kaden, Yulu-Burri-Ba
Practice Manager
tia.kaden@ybb.com.au, 0421 843 310
- Letitia Smith, Yulu-Burri-Ba
Honorary Finding Kin Officer
letitia.smith@ybb.com.au 0417202646
Timeline
Placement Support Officer
Yulu-Burri-Ba
06.2023 - Current
Recruitment Officer
Yulu-Burri-Ba
01.2019
Employee relations
Yulu-Burri-Ba
01.2019
Policy and compliance
Yulu-Burri-Ba
01.2019
Human Resources officer
Yulu-Burri-Ba
01.2019
Medical Receptionist
Yulu-Burri-Ba
01.2019 - 06.2023
Capalaba State College
Similar Profiles
Tammy GarzaTammy Garza
Cashier,Barender,Cook at Poke BurriCashier,Barender,Cook at Poke Burri
Mohd SarifMohd Sarif
Warehouse Specialist at Yulu Bikes Private LimitedWarehouse Specialist at Yulu Bikes Private Limited
Ganga SinghGanga Singh
Associate Business Analyst at Yulu Bikes Pvt Ltd.Associate Business Analyst at Yulu Bikes Pvt Ltd.