Helen Lovett

• Have been signed out on different models of Caterpillar trucks, including 793 C/D, ARs, and 89s.
• Developed essential skills and techniques through diligent practice and competent trainers.
• Assessed company operations for compliance with safety standards.
• Loaded dump truck with coal or waste from site stockpile, ensuring proper weight distribution and safety regulations were followed.
• Drove all different variants of dump truck to different diggers and dumps/ROM while adhering to all applicable and safe company procedures.
• Daily routine pre-start inspection, checking of brakes, oil, tyres, lights, and all other systems on a regular basis to ensure safe operation of the vehicle before driving them.
• Operated equipment safely and efficiently in order to minimize damage or loss due to improper handling or maintenance.

Communicated regularly with dispatchers, with efficiency, regarding route changes or delays due to weather conditions and breakdown delays.

• Reported delays and accidents to stations using telephones or two-way radios.
• Determined optimal routes based on GPS application information and knowledge of local routes.
• Transported and safely delivered items to prevent damage or loss.
• Utilized street maps to plan and determine most efficient routes.
• Reported mechanical problems encountered with vehicles to dispatch.
• Inspected vehicles' condition, supplies and equipment before and after trips

My role as a courier involved the transportation of pathology specimens and samples, including veterinary specimens,the delivering of confidential reports and medical supplies(stores).

I had many runs covering the newcastle , Nelson Bay Glouscter upper Hunter and Sydney areas. the majority of my time there was on the road and also a worked in the despatch office for 12 months as well. .

My role there was answering phones and despatching and co-ordinating our fleet of 20 couriers to their job locations.

My other roles were:

* the printing out, enveloping and distribution of hundreds of confidential medical reports daily

*overseeing of staff rosters

* ordering, unloading and checking off daily stores supplies

* organisation of car maintenance and Rego checks with local mechanic

*Liasing with Staff in the Specimen Reception Area(SRA)

• Picked up medical specimens from local care providers for delivery to laboratory.
• Documented pickups and deliveries and submitted reports after shift.
• Alerted customers to weather-related pickup or delivery delays.
• Used GPS navigation to plan routes and rerouted for unexpected delays.
• Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
• Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
• Maintained delivery vehicle with regular upkeep and basic repairs.
• Maintained adherence to stringent delivery deadlines.
• Obtained official signatures and required payments for different types of deliveries.
• Documented items transported, recipient information and problems.
• Sorted parcels according to delivery route.
• Performed routine air and fluid checks and refueling for vehicles.
• Collected and distributed records between personnel and outside stakeholders.
• Contacted customers prior to delivery to coordinate delivery times.
• Processed shipment documents neatly and efficiently for each load.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

• Transported patients safely to social activities and doctors appointments.
• Documented services and collected required data for evaluation.
• Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

• I was s personal carer for my mum with the help of carers (as I still worked for pathology) Who had Alzheimer’s for 6 years . I nursed her right up until her passing in January this year.
• Daily toileting feeding showering duties
• I gave her medications
• I took her for many walks in her wheelchair
• always seeing she had fresh air and sunshine
• I had my mum pass at home with the help of palliative care
• Laundered clothing and bedding to prevent infection.
• Observed mum for changes in physical, emotional, mental or behavioral condition and injuries.
• Assisted with meal planning to meet nutritional plans.
• Examined and treated mums pressure/bed sores, and all aspects of wound care and elevation methods for circulation and sought other medical professionals when necessary.

• I had my own cleaning business (ABN) for 18 months and worked in in and around the Newcastle/Lake Macquarie areas
• Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
• Sanitized frequented areas and equipment using approved supplies.
• Collected rubbish from floors within hallways, bathrooms and work areas.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Restocked supplies, replacing toiletries, liners and soaps.
• Replenished supply of hand soap, paper towels and other consumables.
• Removed rubbish bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Transported rubbish and hazardous waste to appropriate disposal area.
• Responded to emergency cleaning requests to meet client expectations.
• Took rugs and mats outside to remove dust and dirt.
• Buffed tile floors and polished wall surfaces.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.

• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Re-stocked, organized and arranged service and food stations.
• Packaged and stored food products appropriately for proper handling and preservation.
• Acquired new skills to support team and further accommodate customer needs.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
• Worked in fast-paced, ever-changing environment.
• Presented tasteful and attractive dishes to customers, kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.
• Processed orders and entered into data program for tracking, maintaining, monitoring and reporting.
• Learned company products and services and communicated effectively with internal and external customers regarding actual and potential sales.
• Devised and implemented new order management processes to streamline efforts of sales staff and customers.

• Drove team success by completing assigned task quickly and accurately.
• handled all aspects of charter boat requirements as well as public luncheons and private conferences conferences cooking meals and serving beverages with the utmost professionalism and competency
• Prepared quality products while maintaining portion control and presentation within service goal times. Wiped down tables and equipment, swept and refilled stock in the galley
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Upheld high standards of productivity and quality in operations.

• I made Homemade bread from scratch and all morning and afternoon teas( cakes, scones, slices etc) for conferences.
• Picnic baskets/Hampers were a daily request which I prepared and put together in a professional manner
• I prepared and cooked various food items served at restaurant's buffet, including specialty pancakes, slow-cooked ham, and all breakfast food, including all egg dishes
• Utilized effective cleaning and sanitation procedures and observed proper food handling to prevent illness and disease.
• Created exciting and innovative menu offerings for special events, which helped bring in new clientele.
• Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
• Monitored quality, presentation and quantities of plated food across line.
• Created tasty dishes using popular recipes, delighting patrons and generating return business.
• Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.

• Prepared various food items served at restaurant's buffet, including specialty pancakes, slow-cooked ham and all breakfast foods, including all egg dishes. preparation and making of all morning ,afternoon teas and picnic hampers were a specialty here at Raffertys
• Created exciting and innovative menu offerings for special events, which helped bring in new clientele.
• Utilized effective cleaning and sanitation procedures and observed proper food handling to prevent illness and disease.
• Oversaw kitchen staff, including fellow chefs and waiting staff and delivered expertise to improve food presentation skills.
• Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
• Monitored quality, presentation and quantities of plated food across line.
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
• Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
• Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
• Planned and prepared food product orders to maintain appropriate stock levels.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.

• Learnt to Drive a cab over Kenworth loaded with hay or general freight in central western Queensland and did regular trips
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Delivered customer orders to homes and places of business within established time frames.

• Best and most rewarding job ever!!