Helen Maroulis
Port Melbourne,VIC
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Pharmacy industry for over 13 years. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Retail Manager
Port Bay Street Pharmacy
Port Melbourne, VIC
12.2017 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
- Receiving and accepting invoices into Point of Sale System
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Manage Accounts Payable
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Financial Advisor Assistant
HassleFree Books & Finance
Melbourne, VIC
03.2019 - 02.2021
- Guided clients through compiling important financial histories and documentation for evaluation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in MYOB
Sleep Therapist
Carnovale Sleep Clinic
Yarraville, 3023
03.2016 - 12.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Managed Stock Control + Entering Stock into POS
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Dispensary Technician
Amcal Pharmacy
Werribee, VIC
08.2014 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Assistant
Quality Pharmacy
Werribee, VIC
10.2008 - 08.2014
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Supported operations with filing, copying and faxing.
- Updated computer system with current customer, payment and inventory information.
Education
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
Melbourne, VIC12.2022
High School Diploma -
The Grange P-12 College
Hoppers Crossing, VIC10.2010
Skills
- MYOB Certified
- Department Oversight
- Records Organization and Management
- Policy Development and Enforcement
- Financial Statement Review
- Supplier Monitoring
- Administrative Management
- POS Inventory System Operation
- Inventory Tracking and Management
- Retail Effectiveness
- POS Terminal Operations
- Database Maintenance
- Word Processing
- Cash Counting
- Payroll Administration and Timekeeping
- Customer Accounts Management
Hobbies
- I love and play soccer for a social Team
- I am a Dancer, and teach Greek Dancing
- I love to Read
Timeline
Financial Advisor Assistant
HassleFree Books & Finance
03.2019 - 02.2021
Retail Manager
Port Bay Street Pharmacy
12.2017 - Current
Sleep Therapist
Carnovale Sleep Clinic
03.2016 - 12.2017
Dispensary Technician
Amcal Pharmacy
08.2014 - 03.2016
Pharmacy Assistant
Quality Pharmacy
10.2008 - 08.2014
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
High School Diploma -
The Grange P-12 College
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