Summary
Overview
Work History
Education
Skills
Timeline
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Helen NGUYEN

Braybrook

Summary

Friendly and reliable customer service professional with strong communication skilled and a passion for helping peoples. experienced in handling customer inquiries, solving problems quickly, and creating positive experiences. works well under pressure and enjoys working in a team to deliver great service.

Overview

21
21
years of professional experience

Work History

Catering Attendant

Dnata Catering & Retail
11.2024 - 05.2025
  • Food handling, plating meals, and meal tray set, ensuring presentation specifications are met using our visual guides.
  • Stocking airline carts with dry store items including equipment, packaged snacks, and beverages.
  • Loading and unloading our wash lines, ensuring that all cutlery, crockery, and glassware are in perfect condition.
  • Compliance with food safety and HACCP guidelines, and adherence to hygiene standards and cleaning schedules.
  • Communicate and coordinate with team members to ensure delivery timelines are met.

Co-Owner

Pho St Restaurant
12.2018 - 05.2024
  • Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Controlling inventory and cash, as well as managing store opening and closing procedures.
  • Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Being responsible for hiring, training and mentoring new staff members.
  • Improving customer satisfaction through staff training in customer service and product knowledge.
  • Managing product and service quality.
  • Following health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Store Manager

Universal Sushi
05.2013 - 10.2017
  • Exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintaining a hygienic and welcoming dining environment, ensuring a positive guest experience.
  • Managing eftpos and cash transactions accurately.
  • Controlling proper product levels.

Gaming Dealer

Crown Melbourne
08.2011 - 02.2013
  • Maintaining smooth operations by efficiently managing casino chips, cash transactions and accurate recordkeeping.
  • Enhancing customer experience by providing friendly and efficient service during gaming sessions.
  • Creating enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Teller Team Leader

Commonwealth Bank
03.2007 - 12.2009
  • Balancing cash drawer daily and resolving discrepancies to provide accurate data regarding cash flow.
  • Assisting customers with account inquiries, resolving issues promptly and professionally.
  • Promoting a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Disbursing cash and checks accurately while maintaining security of cash drawers.
  • Authorizing transactions and reporting end of day settlement.

Customer Service Representatives

Big W
11.2004 - 09.2006
  • Actively listening to customers, quickly handling concerns and escalating major issues to supervisor.
  • Answering customers’ phone calls promptly to avoid on-hold wait times.
  • Offering advice and assistance to customers in store, paying attention to special needs or wants.
  • Checking stock and refilling on shelves.

Education

Catholic Regional College
Sydenham, VIC
01.2002

Skills

  • Customer Relations
  • Problem-Solving
  • Store Operations
  • Multitasking and Organization
  • Cash Management
  • Team Leadership
  • Inventory Control
  • Supply Ordering
  • Food preparation
  • Food safety
  • Order taking

Timeline

Catering Attendant

Dnata Catering & Retail
11.2024 - 05.2025

Co-Owner

Pho St Restaurant
12.2018 - 05.2024

Store Manager

Universal Sushi
05.2013 - 10.2017

Gaming Dealer

Crown Melbourne
08.2011 - 02.2013

Teller Team Leader

Commonwealth Bank
03.2007 - 12.2009

Customer Service Representatives

Big W
11.2004 - 09.2006

Catholic Regional College

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Helen NGUYEN