HELEN NIUNITOGA
Narellan,NSW
Summary
Compassionate Disability Support Worker specializing in individualized patient care, managing appointments, medication, and daily living activities. Results-driven Telemarketer with a strong record in cold calling and customer engagement, utilizing effective communication strategies to resolve inquiries. Experienced auditing professional with expertise in risk aversion and financial processes, demonstrating decisive leadership and problem-solving capabilities.
Overview
10
10
years of professional experience
Work History
Homemaker Aide
Group Homes Australia
12.2023 - Current
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support, improving client mood and overall quality of life.
- Provided respite care for family members, allowing them time away while knowing their loved ones were well cared for.
- Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
- Aided clients with mobility issues by providing safe transfers and transportation to appointments or social outings.
- Cultivated positive relationships with clients and families, fostering a supportive and comprehensive care environment.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Observed confidentiality protocols and reporting requirements with detailed records of services provided.
- Delivered personal care and assistance with daily living activities, increasing client satisfaction and well-being.
Casual Team Member
Bunnings Maribyrnong
08.2023 - 11.2023
- Maintained clean, organized, and safe work areas to support team efficiency and safety.
- Acquired necessary skills promptly to enhance overall work efficiency.
- Processed customer transactions using cash register till.
- Worked different stations to provide optimal coverage and meet production goals.
- Mastered all required tasks swiftly to enhance overall team performance.
- Maintained productive, efficient approach to all tasks.
- Fostered cooperative relationships with coworkers and managers to strengthen team collaboration.
Disability Support Worker
Caring Zone PTY Ltd
08.2023 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported clients safely to social activities and appointments, enhancing their community engagement.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Managed household tasks including cleaning, errands, laundry, and grocery shopping to maintain a supportive living environment.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided a high level of physical support by lifting, adjusting, and moving clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained organized client files by accurately recording all relevant information.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
Auditor
Green Home Green Planet
01.2022 - 11.2022
- Executed established auditing processes, ensuring compliance with internal and regulatory standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Collaborated with staff to gather essential information for thorough audit evaluations.
- Analyzed data and findings to prepare reports detailing financial information.
- Coordinated audit planning and resource allocation to align activities with audit objectives.
Appointment Setter
Supercharged Fiji
01.2018 - 11.2018
- Served as first point of contact, setting appointments with prospective clients to facilitate sales engagement.
- Scheduled meetings with potential clients to discuss services with salespeople and potential customers.
- Scheduled follow-up calls with potential customers to nurture interest and secure appointments.
Quality Assurance Agent
Mindpearl
10.2017 - 01.2018
- Developed and implemented quality assurance improvements.
- Developed and implemented quality assurance processes that enhanced product reliability.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Managed quality documentation and participated in internal and external audits to ensure compliance with standards.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collected and analyzed data to assess and improve effectiveness of quality control processes.
Marketing Intern
USP Pacific TAFE
09.2016 - 11.2016
- Helped with planning and hosting marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Sat with marketing team members to learn new tasks and determine the best tactics for solving challenges.
- Helped with planning and hosting of marketing events.
- Participated in brainstorming meetings to develop marketing collateral.
- Supported development of event strategies and tactical plans to achieve marketing goals.
Education
Diploma - Family And Community Services
RPL
01.2026 - 01.2026
Certificate III in Individual Support - Aged Care
Australian Institute of Business And Technology
Sydney, NSWFiji Year 12 Certificate Exam -
JAI NARAYAN COLLEGE
FijiFiji Eighth Year Examination -
SUVA PRIMARY SCHOOL
SuvaSkills
- Personal Care
- Daily Living Assistance
- Grooming Support
- Meal planning
- Living support
- Household Chores
- Disability Services
- Risk Assessments
- Incident Reports
- Individual Support Plans
- Family Communication
- Time Management
- Problem Solving
- Relationship Building
- Communication skills
- Communication skills
Timeline
Diploma - Family And Community Services
RPL
01.2026 - 01.2026
Homemaker Aide
Group Homes Australia
12.2023 - Current
Casual Team Member
Bunnings Maribyrnong
08.2023 - 11.2023
Disability Support Worker
Caring Zone PTY Ltd
08.2023 - 11.2023
Auditor
Green Home Green Planet
01.2022 - 11.2022
Appointment Setter
Supercharged Fiji
01.2018 - 11.2018
Quality Assurance Agent
Mindpearl
10.2017 - 01.2018
Marketing Intern
USP Pacific TAFE
09.2016 - 11.2016
Certificate III in Individual Support - Aged Care
Australian Institute of Business And Technology
Fiji Year 12 Certificate Exam -
JAI NARAYAN COLLEGE
Fiji Eighth Year Examination -
SUVA PRIMARY SCHOOL