Helena Ong
Melbourne,Australia
Summary
Motivated and adaptable professional with experience across retail, hospitality, and sports. Currently working in the deli, trained on registers and proficient in using POS systems, providing customer service, and handling transactions. Also employed as a gymnastics coach and judge, developing strong communication, organization, and leadership skills. Experienced in private catering and café service, including food preparation and customer interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deli Worker
Colonial Fresh
02.2025 - Current
- Prepared and assembled deli products, ensuring freshness and quality standards were met consistently.
- Assisted customers in selecting products, providing knowledgeable recommendations to enhance satisfaction.
- Maintained cleanliness and organization of deli area, adhering to health and safety regulations.
- Operated slicing and packaging equipment efficiently, minimizing waste during food preparation processes.
- Trained new staff on operational procedures and customer service protocols, fostering a cohesive work environment.
Cashier
Colonial Fresh
02.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, balancing cash drawers at the beginning and end of shifts.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
Waitress
Aroma Lily
12.2024 - Current
- Took customer orders both at tables and using the POS system.
- Assisted in catering a private event, preparing and serving food and drinks.
- Maintained a clean and welcoming environment during café shifts and catering events.
- Communicated effectively with customers and team members.
- Multitasked to handle busy periods while providing excellent service.
Intermediate coach
Nunawading Gymnastics and Sports Club
01.2023 - Current
- Led six gymnastics classes over two years including two squad classes.
- Guided a trainee coach by giving hands-on advice on coaching methods and program expectations.
- Had many one-on-one talks with parents to discuss and solve issues, giving detailed updates on their child's progress.
- Worked well with other coaches, providing positive contributions to the team and giving helpful feedback to improve coaching styles.
- Showed excellent organizational skills by planning and preparing fun lessons before class, ensuring the learning experience was well-structured and effective.
Education
Completed Year 12 -
Blackburn High School
12.2024
Bachelor of Engineering - Biomedical Engineering
Monash University
Clayton, VIC06-2029
Skills
- Organisational skills
- Food safety
- Fast learner
- Customer service
- POS system operation
- Team training and development
Certification
- HLTAID009 Provide cardiopulmonary resuscitation (2023-2024)
- HLTAID011 Provide First Aid and Defibrillation (2021-2024)
Timeline
Deli Worker
Colonial Fresh
02.2025 - Current
Cashier
Colonial Fresh
02.2025 - Current
Waitress
Aroma Lily
12.2024 - Current
Intermediate coach
Nunawading Gymnastics and Sports Club
01.2023 - Current
Completed Year 12 -
Blackburn High School
Bachelor of Engineering - Biomedical Engineering
Monash University