Summary
Overview
Work History
Education
Skills
References
Timeline
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Helena Whitworth

Trinity Beach,QLD

Summary

I'm a hard-working student looking for the opportunity to take on employment that will establish the foundation for a long-term career as I progress in my final year of schooling and through university. I pride myself on my resourcefulness, ability to adapt, and resilience in new situations. I have strong organizational abilities, and excellent time management skills, and am passionate about my work.



Overview

2
2
years of professional experience

Work History

Sales Assistant

Lincraft
08.2023 - Current
  • Responsible for greeting customers with an enthusiastic attitude, assisting customers with questions on inventory, sales, and promotions, managing the cash registers and service desk, while also quickly distributing merchandise throughout the store and assisting with displays and sales
  • Remain calm and poised in a high-stress, dynamic environment to promote service to customers and staff
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Established rapport with customers using active listening and interpersonal skills
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Crew Coach and Barista

McDonald's
12.2021 - 04.2023
  • Responsible for maximizing team success by providing new crew members with great training and support, creating training schedules across sites with supervisors and managers to optimize training initiatives and workflow management, creating a welcoming work environment for my fellow colleagues and maintaining quality control standards, welcoming and assisting customers with their needs and operating cash registers to record transactions accurately, providing backup at key times and working with managers and our floor team to meet customer needs, maintaining and stocking multiple items of merchandise and helping promote items, successfully maintaining and operating espresso machines, blenders, coffee brewers, coffee pots and other equipment, responsible for closing and cleaning the McCafé sections while maintaining quality product standards, properly labelling and storing food and ingredients to optimize freshness throughout the store, preparing and packaging food orders as well as a wide variety of hot and cold drinks.

Education

Smithfield State High School
Cairns, QLD

Harrison State School

Ravenshoe State Primary School

Skills

  • Rapid problem-solving skills and poise under pressure
  • Proficient with POS and register systems
  • Excellent leadership and role-modelling skills
  • Provide friendly and helpful customer service
  • Boosted customer satisfaction by 15% through attentive service
  • Fast learners and quick adaptability in new environments

References

  • Hollie Culleton, Shift Manager at McDonald's, hollieculleton@gmail.com, 0409460767
  • Galena Bacon, Manager at Lincraft Smithfield, 0456966270

Timeline

Sales Assistant

Lincraft
08.2023 - Current

Crew Coach and Barista

McDonald's
12.2021 - 04.2023

Smithfield State High School

Harrison State School

Ravenshoe State Primary School

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Helena Whitworth