Passionate about live music & music production/audio engineering and fitness
HELENA WOOD
Reservoir,Australia
Summary
Hospitality professional prepared for responsibilities of this role. Proven ability to provide excellent customer service & maintain welcoming atmosphere. Known for reliability & adaptability in dynamic settings. Skilled in problem-solving & maintaining composure under pressure.
Overview
3
3
years of professional experience
Work History
FOH Staff - Bartender/Waitress
The Grand Hotel Warrandyte
11.2023 - Current
- Proficient in preparing & serving a wide range of alcoholic & non-alcoholic beverages
- Demonstrated excellent customer service skills, ensuring guests have a memorable experience
- Maintained cleanliness & organization of the bar area & inventory management
- Collaborated with team members to ensure smooth operations during peak hours
- Implemented upselling techniques to increase sales & revenue
- Adhered to all safety & sanitation regulations
- Received positive feedback from customers & management for professionalism & efficiency
FOH Staff - Bartender
GOJO Events
11.2023 - Current
- Provided exceptional customer service, ensuring a positive and engaging experience for guests
- Prepared and served a variety of alcoholic and non-alcoholic beverages in a fast-paced environment
- Managed cash and card transactions accurately, ensuring proper handling of payments and change
- Monitored alcohol consumption and adhered to legal and safety regulations, including checking IDs and ensuring responsible service
- Set up and maintained bar area, ensuring cleanliness, organization, and sufficient stock levels throughout the event
- Collaborated with event staff to meet guest needs and ensure smooth event operations
- Demonstrated excellent multitasking abilities by serving large groups efficiently while maintaining high-quality service
- Managed stock levels and assisted with ordering supplies to ensure the bar was fully stocked for event duration
- Responded to customer inquiries, providing product knowledge and recommendations to enhance the guest experience
- Ensured compliance with health and safety standards, maintaining cleanliness and hygiene in all aspects of the bar area
Team Leader
Fonda Mexican
04.2022 - 08.2023
- Demonstrated proficiency in all restaurant positions, including BOH (Kitchen, Deliveries, Dish/Kitchen Hand) & FOH (Bar, Floor)
- Successfully trained new employees in both BOH & FOH operations, ensuring smooth onboarding & adherence to standards
- Skillfully delegated tasks to team members, optimizing efficiency for opening & closing procedures
- Responsible for food preparation in the kitchen & managing stock for bar fridges & function rooms
- Committed to maintaining cleanliness & orderliness by staying after busy nights (functions & large bookings)
- Regularly compiled & submitted comprehensive end-of-shift reports to upper management for evaluation
- Effectively handled challenging situations, including interactions with in-person scammers & managing threatening behavior
Education
Cert IV - Music (Sound), Music (Performance), Screen & Media, Completion of Year12, Leadership Certificate
Northern College of The Arts & Technology
Melbourne, VIC01.2023
Prepare & Serve Coffee, Use Hygiene Practices For Food Safety, Provide Responsible Service of Alcohol
1SDO TRAINING PTY LTD
Melbourne, VIC01.2021
Skills
- Professional Customer Service
- Effective Management Skills
- Ability to Perform Under Pressure
- Flexible & Adaptable Team Member
- Self-Motivated
- Strong Communication Skills
- Phone etiquette
- Salesmanship
Interests
Timeline
FOH Staff - Bartender/Waitress
The Grand Hotel Warrandyte
11.2023 - Current
FOH Staff - Bartender
GOJO Events
11.2023 - Current
Team Leader
Fonda Mexican
04.2022 - 08.2023
Cert IV - Music (Sound), Music (Performance), Screen & Media, Completion of Year12, Leadership Certificate
Northern College of The Arts & Technology
Prepare & Serve Coffee, Use Hygiene Practices For Food Safety, Provide Responsible Service of Alcohol
1SDO TRAINING PTY LTD
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