HELENA RANA ETEROVIC
Plympton,SA
Summary
Results-focused hairdresser dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Hairdresser
Ritual Hair Salon
06.2023 - Current
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed loyal following of clients by providing high-quality services.
Senior Hairdresser
Helena Eterovic Salon
09.2019 - 04.2023
- Consulting with clients on stylistic options for their hair
- Listening to clients' needs to determine their preferences
- Describing different hair care products and their benefits
- Performing scalp treatments
- Acting as salespersons to sell clients hair care retail products
- Building a personal relationship with clients to ensure return visits
- Adhering to salon safety and cleanliness standards
- Managing bookings and welcoming clients into the store
- Keeping updated on hairstyle trends and styling methods
- Performs hair style consultation in order to decide what services the client needs
- Provides services to clients such as shampooing, cutting, styling, colouring and highlighting as desired
- Emphasises product benefits and assist clients in the selection of retail products or services for their hair care needs
- Maintains a consistent relationship with client base in order to ensure return clients
- Proactively develop new customers
- Attends and participates in continuing education and training in order to follow new trends and techniques
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
Diploma of Salon Management - Salon Management
Vibe College
Brisbane, QLD10.2022
Certificate III in Hairdressing - Certificate III in Hairdressing
Vibe College – Brisbane
Brisbane, QLD08.2021
Certificate IV Business - Business Administration
Imagine Education
Brisbane, QLD12.2019
Skills
- Chemical Composition
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Performance Review
- Customer Satisfaction
- Hair Extensions
- Customer Preferences
- Treatment Recommendations
- Social Media Platforms
- Payment Transactions
- Client Service
- Clean Equipment
- Scalp Treatments
- Salon Management
- Keratin Treatments
- Credit Card Payments
- Scheduling Flexibility
- Information Updates
- Appointment Booking
- Salon Maintenance
- Hair Conditioning and Styling
- Extension Installations
- Build Customer Relationships
- Customer Loyalty
Certification
- Brazilian Blondes by Romeu Felipe - 06/06/2022
- Sunshine and Surf Blonde by Gue Oliveira - 31/08/2020
- Colour Transformation by Bruna Fabrício - 07/04/2020
- Perfect Blonde by Tatiana Van Campo - 16/06/2023
- Scalp Therapy by L'ORÉAL PROFESSIONAL - 06/12/2020
- French Balayage by L'ORÉAL PROFESSIONNEL - 06/12/2020
Timeline
Senior Hairdresser
Ritual Hair Salon
06.2023 - Current
Senior Hairdresser
Helena Eterovic Salon
09.2019 - 04.2023
Diploma of Salon Management - Salon Management
Vibe College
Certificate III in Hairdressing - Certificate III in Hairdressing
Vibe College – Brisbane
Certificate IV Business - Business Administration
Imagine Education
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