Hellaina Watkinson
Bakewell
Summary
Dedicated professional with expertise in customer service, adept at multitasking and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
33
33
years of professional experience
Work History
house of light
Hellaina Watkinson
Bakewell
10.2019 - Current
- Administer diverse elements of beauty therapy, cosmetic retail therapy, and customer relations.
Palmerston Day Spa
Hellaina Watkinson
Palmerston
04.2014 - 09.2019
- Streamlined spa processes to enhance customer satisfaction throughout operations.
- Coordinated retail initiatives to maximize sales and broaden market presence.
- Executed marketing strategies for cosmetic brands to boost consumer engagement.
- Oversaw all aspects of day spa operations, ensuring seamless service delivery.
Spa Manager
Beauty Queen
Casuarina
04.2013 - 04.2014
- conducted all aspects of Spa Management, cosmetic retail sales, employee hiring training, and staff inductions.
Day Spa Manager
Harrisons Pharmacy
Casuarina
07.2005 - 10.2011
- Managed daily operations and staff scheduling for spa services.
- Trained and mentored new staff on service protocols and customer care standards.
- Developed promotional strategies to boost client engagement and retention rates.
- Oversaw inventory management, including product procurement for spa services.
- Implemented customer feedback systems to enhance service quality and satisfaction levels.
- Coordinated team meetings to align operational goals and address challenges.
- Cultivated relationships with vendors to source premium products for treatments.
- Resolved customer complaints swiftly, ensuring high levels of patron satisfaction.
Cosmetic Consultant
Bardens Pharmacy
Darwin / Palmerston
01.1993 - 05.1997
- Delivered personalized customer service, finalizing sales and maintaining store appearance.
- Coordinated events and demonstrations to engage customers and promote product lines.
- Developed promotional strategies that increased product visibility and boosted sales.
- Analyzed sales data to identify trends, informing strategic decisions for growth.
- Oversaw inventory management, ensuring timely restocking of cosmetic products.
- Fostered strong client relationships, enhancing loyalty and satisfaction levels.
- Advised customers on current cosmetics trends, aiding in informed purchase decisions.
- Assisted customers with product selection and application techniques to maximize satisfaction.
Education
High School Diploma -
Charles Darwin Senior College
Darwin, NTSkills
- Remote office availability
- MS office
- Data management
- Supervision and leadership
- Customer relations
- Cosmetic sales
- Service delivery
- Retail operations
- Process improvement
- Customer engagement
- Attention to detail
- Training & Development
- Time management
- First Aid/CPR
- Excellent communication
References
References available upon request.
Timeline
house of light
Hellaina Watkinson
10.2019 - Current
Palmerston Day Spa
Hellaina Watkinson
04.2014 - 09.2019
Spa Manager
Beauty Queen
04.2013 - 04.2014
Day Spa Manager
Harrisons Pharmacy
07.2005 - 10.2011
Cosmetic Consultant
Bardens Pharmacy
01.1993 - 05.1997
High School Diploma -
Charles Darwin Senior College