Hellen Hutton
Simpson,VIC
Summary
Skilled in compassionate caregiving and clinical documentation, I've enhanced resident well-being at Cobden Health through assisting in engaging activities, emotional support and assisting with activities of daily living (ADL's). My expertise includes time management and problem-solving, significantly improving quality of life. With a background in customer service, I excel in verbal communication, ensuring satisfaction and safety in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Cobden Health
11.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting residents to help maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in residents health status to Rn in charge.
- Demonstrated respect for resident privacy through discreet handling of sensitive information entrusted during care delivery.
- Supported residents in maintaining independence with assistance in mobility and ambulation.
- Prioritized safety measures within the residents room by identifying potential hazards and implementing preventive strategies.
- Participated in ongoing professional development to stay current on best practices for personal care work.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular progress report for each resident
Leisure and Life Style Assistant
Cobden Health
01.2022 - Current
- Assisting with special events and outings for residents, promoting mental engagement and physical activity.
- Promoting physical fitness among residents through guided exercise classes aiding in improving overall health and mobility.
- Enhancing residents well-being by assisting with engaging and stimulating activities tailored to individual needs.
- Maintaining detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
- Providing one-on-one support for residents with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Providing emotional support and companionship to improve quality of life for residents.
- Assisting with preparing recreational materials and supplies for each activity.
- Providingclear instruction to activity and program participants to deliver fun whilst monitoring safety policies and procedures.
Customer Service
Settlement Supermarket and Post Office
06.2018 - 02.2021
- Assisted customers with questions and orders..
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a cash advance accurately-which included handling and processing cash, cheques, credit cards and EFTPOS.
- Accepting mail items for lodgement and accurately assessing any changes and preparing outward mail for dispatch
Counter Hand
Oasis Cafe
02.2016 - 04.2017
- Handled cash transactions accurately, maintaining proper cash drawer balances and security.
- Trained new employees on store procedures and counter hand responsibilities.
- Maintained a clean and organized work environment to facilitate smooth operations.
- Prepared food items according to established recipes and guidelines, ensuring consistent quality.
- Monitored food safety practices to comply with health department regulations and reduce risk of contamination.
- Adhered to company dress code and grooming standards for a professional appearance at all times.
- Improved customer satisfaction by providing efficient and courteous service at the counter.
Education
Certificate 3 in Individual Support
South West Tafe
Colac, VIC12.2020
Year 11
Newcomb Secondary College
Newcomb, VIC12.1990
Skills
- Emotional Support
- Compassionate Caregiving
- Dementia Care
- Clinical Documentation
- Privacy and confidentiality
- Time Management
- Problem-Solving
- First aid and safety
- Verbal and written communication skills
- Respectful and Compassionate
- Behavior redirection
Certification
Certificate 3 In Individual Support
First Aide
NDIS worker screening check
Timeline
Leisure and Life Style Assistant
Cobden Health
01.2022 - Current
Personal Care Worker
Cobden Health
11.2020 - Current
Customer Service
Settlement Supermarket and Post Office
06.2018 - 02.2021
Counter Hand
Oasis Cafe
02.2016 - 04.2017
Certificate 3 In Individual Support
First Aide
NDIS worker screening check
Certificate 3 in Individual Support
South West Tafe
Year 11
Newcomb Secondary College
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