HELLY JOSHI
Quakers Hill,NSW
Summary
Dedicated social worker and customer care professional leveraging over four years of experience to enhance client satisfaction and community involvement. Proven ability to coordinate resources, develop personalized lifestyle plans, and facilitate support services, ensuring seamless delivery and positive client outcomes.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Support Coordinator
Quakers Hill Community Care
Quakers Hill, NSW
03.2026 - Current
- Coordinated client support services and resources to enhance community care initiatives.
- Facilitated communication between clients and service providers, ensuring seamless service delivery and client satisfaction.
- Developed personalized lifestyle plans based on individual client assessments.
- Monitored client progress toward established goals, providing regular updates to clients and stakeholders.
- Collaborated with local vendors to curate resources and services for clients' lifestyles.
- Trained new staff on best practices in lifestyle coordination and client interaction.
- Monitored client progress toward established goals, providing regular updates to clients and stakeholders. of clients' goals and objectives.
Education Support Officer
Castle Hill Funhouse (Castle Hill Public School)
01.2023 - 02.2026
- Planned, organized, and facilitated age-appropriate educational, recreational, and creative activities to support children's learning and development
- Supported children's social, emotional, physical, and cognitive development through positive interactions and play-based learning.
- Assisted children with diverse learning and behavioral needs, fostering inclusion and active participation.
- Promoted positive behavior among children through supportive interactions. using respectful behaviour guidance strategies and conflict resolution techniques.
- Supervised children to ensure well-being, safety, and adherence to child protection policies.
- Provided a safe, inclusive, and engaging environment for children before and after school and during vacation care.
- Built positive relationships with children, families, school staff, and colleagues through effective communication and teamwork.
- Maintained accurate attendance records, incident reports, and daily documentation in accordance with organizational policies.
- Prepared and served healthy snacks while following dietary requirements
Social Worker
Go Dharmic Welfare Foundation
01.2020 - 01.2023
- Interviewed clients facing personal and family adjustments, financial issues, employment challenges, and needs for food, clothing, housing, and wellness. Developed and implemented initiatives addressing community needs.
- Conducted client assessments and connected clients with community resources.
- Assisted communities in accessing essential services through our charity organization
- Collaborated with governmental, not-for-profit, and industrial organizations to support community welfare. Referred clients to additional community resources.
- Prepared reports and supported vulnerable individuals.
- Compiled records and prepared reports. Reviewed service plans and conducted follow-ups to assess service quality and its contribution to client development.
- Collected additional information, including employment history, medical records, and school reports
Education
Diploma - Community Services
Hader Institute
Melbourne, VIC09-2026
Masters - Social Work
AASW Accredited
01-2020
Skills
- Person Centred Support
- Client Assessment and Support Planning
- Active Listening and empathetic communication
- Crisis Intervention and De-escalation
- Strength-based approach
- Cultural Awareness and Cultural Safety
- Family and community engagement
- Goal Setting and support planning
- Building rapport and trusting relationships
- Client assessment
- Event planning
- Team collaboration
- Effective communication
- Lifestyle planning
- Program implementation
- Care plan promotion
Personal Information
Title: SOCIAL WORKER, COMMUNITY SUPPORT
LANGUAGES
English, Hindi, Gujarati
Internships
- Medical Social Worker | Hospital for Mental Health 2020-01 - 2021-05 Completed psychosocial assessments and facilitated rehabilitation activities.
- Community Social Worker | Schaeffler Group | Chapad Village | Shroffs Foundation Trust 2018 - 2020 Delivered community development programs, outreach initiatives, and client support.
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Certification
- Working with Children's check
- National police Check
Timeline
Support Coordinator
Quakers Hill Community Care
03.2026 - Current
Education Support Officer
Castle Hill Funhouse (Castle Hill Public School)
01.2023 - 02.2026
Social Worker
Go Dharmic Welfare Foundation
01.2020 - 01.2023
Diploma - Community Services
Hader Institute
Masters - Social Work
AASW Accredited