Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

HELMI LAAKKONEN

Brisbane,QLD

Summary

Multilingual hospitality worker who aims to serve customers with joy in order to provide quality guest experiences. Highly skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensuring seamless operations and high satisfaction. Known for reliability, communication skills, and a positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Casual at Early Learning Education

The Municipality of Kuopio
04.2024 - 10.2024

I have worked at several early learning centres. I supported the children with everyday tasks, such as hygiene and self help skills. I participated in social and educational activities with the children, and followed local educational programs and strategies.

I also kept the parents up to date in regards to their children's development and progress.

Waitress

Huoltoliitto Ry Kunnonpaikka
05.2022 - 10.2024

As a waitress I handled high-pressure situations even during busy shifts. I improved my multitasking abilities balancing multiple tables and orders while still serving customers with a joy. I also kept the restaurant clean by washing dishes and tidying tables. I also took care of buffet table by keeping it clean and full of food all the time.

I used cash registers and credit card machines to cash out customers. I served cafe items like cakes, toasts and coffee. I also learned how to do special coffees and basic cocktails. I served basic alcohol drinks like beer daily.

I got a lot of positive feedback about improving our team spirit with my joyful approach. I also answered customers' questions, recommended items, and made customers feel relaxed and happy.

Intern in Day Care Center

The Municipality of Siilinjärvi
09.2021 - 09.2021

We had week long ''Work experience''-internship period in a school and I did it in day care center. I helped children with eating, dressing, going to bathroom and I played with the kids inside and outside.

Office Assistant/production Assistant (casual)

Hydroline Oy
08.2020 - 08.2021

In production department I helped with continued making inventory I started in summer. In office I helped with different office jobs like scanning documents, rearranging files and transferring information into new system. I got positive feedback about my work motivation and doing my tasks well.

I worked few shifts in a week along with the school.

Intern in a Horse Stable

Osuuskunta Harjamäen Wanhatalli
04.2021 - 04.2021

We had week long "get to know working life"-internship in school and I had it on horse stable. I helped with feeding horses, taking them outside and back inside and cleaning the stable.

Summer Job as a Production Department Assistant

Hydroline Oy
06.2020 - 07.2020

I worked in the production department in which my tasks included doing inventory.

Summer Job as an Office Assistant

Hydroline Oy
06.2019 - 07.2019

I helped with different tasks at Hydroline's office department. I cleaned storages and maintained confidentiality in handling sensitive information when I threw old accounting papers away. I also scanned documents and saved them on a computer.


I had a wide range of responsibilities at Hydroline. My tasks varied from organising the warehouse to handling sensitive accounting information.

Education

High School Diploma -

Siilinjärven Lukio
Siilinjärvi
06-2024

GED -

Vuorelan Koulu And Suininlahden Yläaste
Siilinjärvi
06-2021

Skills

  • Customer service
  • Cleanliness
  • Order taking
  • Cash handling
  • Alcoholic beverage service
  • Sales techniques
  • Time management

Certification


  • Working Holiday Visa
  • Hygiene pass, Ruokavirasto/Finnish food authority, 6/2020
  • Alcohol legislation exam, Savo's vocational college, 5/2024

Languages

English
Professional Working
Finnish
Native or Bilingual
Swedish
Elementary

Interests

  • Backpacking and Hiking
  • Yoga
  • Gym Workouts
  • Crafting and DIY Projects
  • Knitting and Crocheting
  • Fashion and Style

Timeline

Casual at Early Learning Education

The Municipality of Kuopio
04.2024 - 10.2024

Waitress

Huoltoliitto Ry Kunnonpaikka
05.2022 - 10.2024

Intern in Day Care Center

The Municipality of Siilinjärvi
09.2021 - 09.2021

Intern in a Horse Stable

Osuuskunta Harjamäen Wanhatalli
04.2021 - 04.2021

Office Assistant/production Assistant (casual)

Hydroline Oy
08.2020 - 08.2021

Summer Job as a Production Department Assistant

Hydroline Oy
06.2020 - 07.2020

Summer Job as an Office Assistant

Hydroline Oy
06.2019 - 07.2019


  • Working Holiday Visa
  • Hygiene pass, Ruokavirasto/Finnish food authority, 6/2020
  • Alcohol legislation exam, Savo's vocational college, 5/2024

High School Diploma -

Siilinjärven Lukio

GED -

Vuorelan Koulu And Suininlahden Yläaste
HELMI LAAKKONEN