Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hemali Goyal

307, 14 Merivale Street, Brisbane,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Recoveries and Settlement Consultant

Suncorp
Brisbane, QLD
03.2023 - Current
  • Reviewed and managed insurance claims to ensure accuracy and compliance with insurance policies.
  • Investigated, researched, and evaluated liability claims to recover full cost with third-party insurance companies.
  • Negotiated settlements of claims disputes between clients and insurance companies.
  • Maintained accurate records of claim activities for audit purposes.
  • Processed claims by utilising insurance company guidelines and procedures.
  • Researched policy coverage, benefit entitlements, and payment provisions in order to determine eligibility for reimbursement.
  • Reviewed Australian Road rules to determine liability on claim for customers and third party.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

7-Eleven Manager

7-Eleven
Brisbane, QLD
09.2022 - 03.2023
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.

7-Eleven Shift Supervisor

7-Eleven
Brisbane, QLD
08.2021 - 09.2022

Education

High School Diploma -

Brisbane State High School
Brisbane, QLD
11-2016

BBA - Bachelor of Business

University of Queensland
Brisbane, QLD

Skills

  • Claims Management
  • Customer Service
  • Teamwork and Collaboration
  • Effective Communication
  • Multitasking
  • Critical Thinking
  • Data Entry Software
  • Problem-solving aptitude

Accomplishments

  • 2012- Winner of “QGSSSA” in Badminton
  • 2013- Runner-up in Queensland Badminton Championship
  • 2014- Runner-up of “QGSSSA” in Badminton

Timeline

Recoveries and Settlement Consultant

Suncorp
03.2023 - Current

7-Eleven Manager

7-Eleven
09.2022 - 03.2023

7-Eleven Shift Supervisor

7-Eleven
08.2021 - 09.2022

High School Diploma -

Brisbane State High School

BBA - Bachelor of Business

University of Queensland

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