Smaran Palle
Homebush west,NSW
Summary
Highly motivated and detail-oriented Cybersecurity postgraduate with a strong foundation in security risk assessments, vulnerability scans, and Compliance and Regulatory frameworks. Skilled in identifying and mitigating potential threats across people, processes, technology, and data layers through a risk-based approach. Committed to staying up to date with the latest security trends and technologies to ensure the organization is well-equipped to handle emerging threats.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recoveries and Settlement Consultant
Suncorp Insurance
01.2024 - Current
- Working as a Recovery and Settlement Claims Consultant at Suncorp, leveraging my analytical and communication skills to navigate complex financial conversations with customers
- As a cybersecurity graduate, I actively observe the Suncorp security posture during my daily routines, gaining valuable insights into its risk management practices and protocols
- Establishing secure VPN connections and to multi-factor authentication (MFA) Suncorp's DaaS infrastructure daily to ensure safe remote access to critical systems
- Leveraging Single Sign-On (SSO) for seamless and secure access to internal applications, while managing separate credentials for third-party platforms
- Negotiating settlements using VoIP Gateway, ensuring secure and efficient communication channels for sensitive discussions
- Maintaining detailed records and strictly follow data security protocols to protect sensitive client information
- Communicating professionally and empathetically with clients, ensuring trust and confidentiality in all interactions
- Building strong client relationships and ensuring secure, transparent communication
- Ensuring the protection of sensitive information by strictly adhering to security protocols and carefully following the Australian Privacy Principles (APPs)
Collections Agent
Commonwealth Bank
11.2022 - 01.2024
- Working as collections agent I was responsible for managing and resolving delinquent accounts, such as overdue loans or credit card debts, while ensuring compliance with the bank's policies and regulatory requirements
- Developed and implemented effective recovery strategies by meticulously analysing loan and credit card accounts to understand delinquency patterns
- Empathized with customers facing financial hardship, using open communication to help them find solutions and achieve positive outcomes
- Keenly observed and adhered to the cybersecurity measures implemented by Commonwealth Bank, ensuring secure handling of sensitive customer data during recovery processes
- Ensured strict compliance with data security protocols and the Australian Privacy Principles (APPs), safeguarding sensitive customer information
Education
Master - Networking: IT (Majoring in Cyber Security)
Melbourne Institute of Technology
Sydney, NSW01.2022
Bachelor - Computer Science and Engineering
Jawaharlal Nehru University of Technology
Hyderabad, India 01.2019
Skills
- Security risk assessments and mitigation strategy development
- Vulnerability scanning and penetration testing
- Autopsy
- Compliance Gap Analysis
- Windows and MacOS Power User
- Attack Surface Management
- Security alert monitoring and analysis
- Cloud security posture management (CSPM)
- Continuous learning and professional development in cybersecurity
- OWASP top 10
- OWASP API top 10
- MITRE ATT&CK Framework
- CIS Benchmarks
- NIST CSF
- Essential 8
Certification
- CompTIA Security+, 10/2024
- CompTIA Network+, 06/2024
Timeline
Recoveries and Settlement Consultant
Suncorp Insurance
01.2024 - Current
Collections Agent
Commonwealth Bank
11.2022 - 01.2024
Master - Networking: IT (Majoring in Cyber Security)
Melbourne Institute of Technology
Bachelor - Computer Science and Engineering
Jawaharlal Nehru University of Technology
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