HEMANYA LALWANI
LIGHTS VIEW,AUSTRALIA
Summary
Motivated and detail oriented Master of Health Services management student with hands on experience in medical reception. Developed critical skills in fast-paced medical environment, ensuring efficient office operations and high-quality patient care. Expertise in managing teams, scheduling, and maintaining patient records, adaptable for various roles. Looking to leverage these transferrable skills to contribute effectively in new field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Paragon Medical and Dental Centre
09.2023 - Current
- Manage patient scheduling and registration while maintaining a welcoming environment, coordinating with medical staff to ensure smooth patient flow.
- Process insurance claims and handle billing inquiries with precision, maintaining accurate patient records and ensuring data confidentiality.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Managed patient scheduling to optimize clinic flow and enhance appointment accessibility.
- Coordinated referral processes, streamlining patient transitions to specialists as needed.
- Trained new reception staff on operational procedures and customer service protocols.
- Managed multi-line phone system and pleasantly greeted patients.
Dental Assistant and Receptionist
Fullarton Park Dental
04.2025 - Current
- Assisted in dental procedures, sterilized instruments, and maintained clinical compliance while developing expertise in patient care and dental terminology.
- Coordinated with dentists to optimize patient flow, managed scheduling, and ensured comfortable experience for diverse patient demographics.
- Streamlined clinical operations through efficient instrument management and precise documentation, reducing procedure preparation time.
- Partnered with dental team to deliver comprehensive care, prepared examination rooms, and maintained detailed patient records.
- Scheduled appointments and coordinated patient flow to enhance office efficiency.
Dental Assistant
Preventive Dentistry
02.2024 - 01.2025
- Provided chairside support during procedures, ensuring patient comfort and delivering compassionate care while managing dental equipment efficiently.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor’s review.
- Ensured compliance with infection control policies and procedures.
- Sterilized instruments according to established guidelines and protocols.
Dentist
DR SOOD'S Dental Clinic
11.2022 - 06.2023
- Performed comprehensive dental examinations, developed treatment plans, and executed advanced dental procedures while maintaining detailed patient records.
- Delivered patient-centered care through clear communication, ensuring comfort during procedures and providing thorough post-treatment guidance.
Education
Master in Health Services Management - Health Administration
University of South Australia
07.2025
Bachelor of Dental Surgery - Dentistry
Gujarat University
10.2022
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office, excel
- Payment collection, Medicare and DVA Claims
- Patient relations
- Records management
- Proficient in [BEST PRACTICE, EXACT DENTAL 4 WINDOWS]
- Team building and motivation
- Staff training and development
Certification
- Dental License – issued by Gujarat State Dental council in December 2022.
- Awarded a certificate of being a CORONA WARRIOR by Ahmedabad Municipal Corporation, India.
- BASIC LIFE SUPPORT (CPR) License - issued by the INDIAN RED CROSS SOCIETY.
- Acquired a participation certificate for completing 150+ Mobile Dental Van Treatment Camps.
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Dental Assistant and Receptionist
Fullarton Park Dental
04.2025 - Current
Dental Assistant
Preventive Dentistry
02.2024 - 01.2025
Medical Receptionist
Paragon Medical and Dental Centre
09.2023 - Current
Dentist
DR SOOD'S Dental Clinic
11.2022 - 06.2023
Master in Health Services Management - Health Administration
University of South Australia
Bachelor of Dental Surgery - Dentistry
Gujarat University
Publications
- Dermatoglyphic study: A diagnostic tool for predicting Oral Submucous Fibrosis. Published in: JOURNAL OF FORENSIC DENTAL SCIENCES.
- Sella can tell your age and gender: Determination of age and gender by measuring the linear dimensions Of Sella turcica. Published in: The Saint’s International Dental Journal
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