Hem Kumar Thakur

• On-board Contractors and Manage access management by printing and issuing Access cards , Contractor forms and their access to site as per the Site policy.
• Oversee one assistant and group of Security Guards.Regularly delegate responsibilities related to monitoring and reporting.
• Troubleshoot malfunctioning of CCTV and other Security applications and create/Update SOP to maintain business continuity through out the year.
• Maintain real-time logs, compile reports (Security, and fill out detailed checklists for accurate record-keeping and accessibility for superiors.
• Actively prepare for emergency situations, such as Fire Alarm, Water Leakages and equipments failures. Analyse, co-ordinate and act as per the Site Orders
• Liaison with various vendors/contractors as per the Clients instructions
• Monitor and secure the Events, Co-ordinate with Library staff and Event management to ensure that events are managed without any issues
• Report all Incident as per the Site instructions and submit Incident reports in timely manner
• Conduct and perform daily/weekly/monthly Audit tasks such as Access card/ Key Audits, CCTV Audits
• Pro-actively monitor and report Graffiti and other security breaches.
• Train and update Security Guards with Latest updates and assist in case of escalation
• Monitor and co-ordinate with Library staff in case of any Duress(stress) notification
• Prepare Various periodic reports required by Security Manager and co-ordinate with Victoria police and provide CCTV footage

• Centrally Monitored and managed all 4 sites of Melbourne museum (Client)
• Continuous CCTV Monitoring, updating and managing other security Applications.
• Manage and co-ordinate with Site security Guards, Mobile Patrolling unit and Central SOC
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Acted quickly during emergency situations such as Graffiti, theft and Property damage to reduce impact of damage and injury.
• Patrolled and monitored premises as and when situation warranted
• Report Incident Online over Yammer and submit

detailed Incident report

• Update Daily Logs and Audit tasks as per Site orders.
• Co-ordinate with Museum staff and ensure smooth conduct of events at site along with event security Guards.
• Co-ordinate with Vendors/contractors and ensure that they comply by Museum and security requirements
• Print, issue Access cards for Museum staff, Vendors/contractors

• Worked as reliever across various roles as such as Gatehouse security, Events, Hotels, Hospitals and Concierge at Corporate/Residential premises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Checked and verified photo identification prior to granting access to restricted areas
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Reported suspicious activities and persons with Victoria Police
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Responded quickly to emergency situations to assess and deflect issues.
• Responded quickly to incidents and assessed active situations for security concerns.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Examined doors, windows and gates to verify security.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.