Henad Ayad
Bonnyrigg Heights,NSW
Summary
Inspired and motivated individual that has studied Medical Science also currently taking part in a postgraduate degree in Pharmacy, working successfully in fast-paced environments. Offering sharp dedication with good oral, written communication and great interpersonal skills. Looking for a Pharmacy Student/assistant position within the Pharmaceutical industry where quality experience will be regarded with great esteem.
Overview
4
4
years of professional experience
Work History
Medical Administrator
Doctors @ Liverpool
Liverpool, NSW
07.2020 - Current
- Head Admin/ Receptionist
- working with/for Allied health: Physiotherapists, Psychologists, Podiatrists
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered and directed incoming calls using a multi-line telephone system.
- Directed callers to the appropriate department or employee.
- Transmitted documents appropriately to patients, doctors, Pharmacies and pathology labs through email, mailings or facsimile machine.
- Trained new staff on office procedures and medical terminology.
- Set up patient charts and documented information
- Processed patient admission and discharge documents.
- Ordered and restocked supplies
- Delivered high-quality administrative and customer service.
- Greeted patients to answer questions or refer inquiries to appropriate personnel.
- Organised Specialist appointments and payments. (Specialists specialties include: Cardiologist, Endocrinologists, Pain management, Vascular Surgeons, Kidney/ renal and audiologist).
- Maintained a clean environment.
- Organising specimen pickup for laboratories
Cave Diver/ Float Attendant
City Cave
Liverpool, NSW
11.2022 - 01.2023
- Sanitised frequented areas and equipment using approved supplies.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitised and cleaned sinks, mirrors, toilets and showers.
- Scrubbing Float Pools and maintaining the conditions of the water
- Cleaning and Sanitising Infrared Sauna before each customer use
- Attending to customers and enquiries
- Assuring a clean, calm and relaxing atmosphere
Retail Sales Assistant
Trendy Land and Urban Culture
Liverpool, NSW
2018 - 2020
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves and racks with the latest merchandise and changed signage to promote special items.
- POS
- Provided professional and polite support for sales and service needs.
- Multitasked and worked between both stores
Receptionist
Fitness Forum Health Club
Green Valley, NSW
2016 - 2016
- Assisted in Fitness memberships
- Updated and recorded customer information to maintain accounts.
- Supplied callers with directions, membership details, and contact details
- Answered and directed incoming calls
Education
Bachelor of Medical Science/ Major in Medicinal Chemistry - Science
University of Western Sydney
Parramatta 10.2022
Secondary Education - High School
Cecil Hills High School
Cecil Hills09.2018
Postgraduate - Masters of Pharmacy
University of Technology Sydney
Skills
- Excellent Communication Skills
- Attention to Detail
- Quick Learner
- Positive Attitude
- Problem-Solving
- Critical Thinking
- Multitasking
- Multi-Line Telephone Skills
- Prioritisation
- Time Management
- Documentation and Reporting
- Customer Service
- Reliable and Punctual
- Computer Proficiency
Medical Software experience with: Genie, Gentu, Coreplus, Clinic to Cloud, Care Right Platinum
References
References available upon request.
Timeline
Cave Diver/ Float Attendant
City Cave
11.2022 - 01.2023
Medical Administrator
Doctors @ Liverpool
07.2020 - Current
Retail Sales Assistant
Trendy Land and Urban Culture
2018 - 2020
Receptionist
Fitness Forum Health Club
2016 - 2016
Bachelor of Medical Science/ Major in Medicinal Chemistry - Science
University of Western Sydney
Secondary Education - High School
Cecil Hills High School
Postgraduate - Masters of Pharmacy
University of Technology Sydney
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