Hend Bonnici
Melbourne,VIC
Summary
Im a very hard driven worker with an outgoing and bubbly personality providing excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well organised mentality, Im organised, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista/Waitress
Armanii’s Restaurant
Melbourne, VIC
02.2025 - 07.2025
- Maintained regular and consistent attendance and punctuality.
- Crafted café beverages tailoring to brand standards, emphasising speed, quality, and consistency.
- Prepared extensive range of hot and cold drinks, maintaining positive feedback from customers.
- Used POS system to accurately enter orders and process payments.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Assisted in managing dining area, maintaining cleanliness and organization throughout shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Promoted a cooperative work environment by facilitating clear communication and collaboration during shifts.
Barista/ Waitress
Marcel on West
Melbourne, Vic
09.2023 - 05.2024
- Specialised in both barista and waitressing.
- Managed front of house operations to enhance customer satisfaction.
- Working in a fast paced setting
- Trained new staff on beverage preparation techniques and customer service best practices.
- Organized and maintained workspace cleanliness, enhancing customer experience.
- Produced high-quality specialty drinks such as cappuccinos, lattes, and mochas.
Waitress
Groove Train Epping Plaza
Melbourne, VIC
12.2022 - 07.2023
- Skilled in multiple areas.
- Preparing and delivering beverages within a fast paced food service environments.
- Cashier handling eftpos.
- Ensured hygienic upkeep of furniture and surroundings.
- Demonstrated adaptability by excelling in both independent and team-based tasks.
Receptionist
Prestige Car Detailing and
Melbourne, VIC
01.2021 - 11.2021
- Highly organised person with great communication and interpersonal skills.
- Fast & eager learner.
- Prioritising scheduling and multitasking experience with Microsoft Office, and typing sending emails ect.
- Good literacy and computer skills.
- Outgoing and very self driven and focused when it comes to working as of every job I'm good with.
- Providing excellent customer service, managing all areas.
- Excellent verbal communication skills.
- Good telephone communication etiquette organised and resourceful.
- Maintaining safety and hygiene standards of the reception area ensuring everything's spotless.
- Greeting customers with the warmest welcome.
- Taking and ensuring messages are passed to the appropriate staff member in time.
- Handling queries and complaints via phone, email and general correspondence.
- Provide great time management skills as I have a car it's easy to get to & from.
Education
Certificate III - Beautician Therapy
Victoria University
Melbourne, VICSkills
- Hospitality service expertise
- Customer service
- Adaptable
- Time management
- Cleanliness maintenance
- Flexible schedule
- Career oriented
- Flexible schedule
- Telephone skills/ phone etiquette
- Friendly & outgoing
- Strong multitasking
- Table setting expertise
- Menu memorisation
- Safe food handling
- Reliable and responsible
Timeline
Barista/Waitress
Armanii’s Restaurant
02.2025 - 07.2025
Barista/ Waitress
Marcel on West
09.2023 - 05.2024
Waitress
Groove Train Epping Plaza
12.2022 - 07.2023
Receptionist
Prestige Car Detailing and
01.2021 - 11.2021
Certificate III - Beautician Therapy
Victoria University