HENRIETTA MERRETT
Perth,WA
Summary
Dedicated Grocery Team Member with proven expertise in inventory management and customer service. Consistently achieves high productivity while enhancing customer experiences through effective communication and teamwork. Adaptable and self-motivated, capable of managing diverse responsibilities in dynamic settings. Focused on maintaining stock levels to boost customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Grocery Team Member
Woolworths Group
Butler, Western Australia
07.2024 - Current
- Arranged displays to direct customer attention towards targeted items.
- Optimized shelf layout for improved product accessibility.
- Merchandised displays with accurate signage, pricing, and promotional materials.
- Conducted price checks and adjusted as necessary.
- Rotated grocery products on shelves to maintain freshness.
- Delivered excellent customer service by greeting customers and addressing inquiries professionally.
- Adhered to safety and sanitation protocols to ensure high-quality service.
- Executed weekly inventory counts and reported discrepancies to management.
Assistant Grocery Manager
Woolworths Group
Butler, Western Australia
05.2022 - 07.2024
- Monitored project personnel performance and assigned tasks to meet operational goals.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coordinated restocking of grocery merchandise to align with customer demand and enhance sales.
- Ensured compliance with health and safety regulations across all operations.
- Reviewed employee performance, providing constructive feedback to drive improvement.
- Mediated employee conflicts, facilitating effective resolutions to disputes.
- Planned training sessions to enhance employee effectiveness and address weaknesses.
- Delegated daily tasks, setting clear priorities and expectations for team members.
Team Member -fresh Department
Woolworths Group
Butler, Western Australia
05.2017 - 05.2022
- Maximized productivity and efficiency through collaboration with team members.
- Ensured optimal stock levels by assisting in inventory management without excess.
- Maintained positive relationships with staff and management to enhance teamwork.
- Monitored food item expiration dates to guarantee freshness for customers.
- Addressed customer needs by responding promptly to specific requests.
- Processed and stocked merchandise in compliance with store policies.
- Managed inventory and supplies to secure availability of materials when needed.
Education
Diploma of Management
OTEN TAFE
NSW01-2016
Certificate 3 of Children's Services
OTEN
NSW01-2009
Skills
- Visual merchandising
- Inventory management
- Product rotation
- Customer service
- Pricing strategy
- Safety compliance
References
References available upon request.
Timeline
Grocery Team Member
Woolworths Group
07.2024 - Current
Assistant Grocery Manager
Woolworths Group
05.2022 - 07.2024
Team Member -fresh Department
Woolworths Group
05.2017 - 05.2022
Diploma of Management
OTEN TAFE
Certificate 3 of Children's Services
OTEN
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