Hetanshi Rathod
Summary
An extremely driven and trustworthy individual with practical expertise in point-of-sale operations, food service, inventory management, and customer interaction. Equipped with a strong desire to deliver exceptional service, a good team-oriented mindset, and strong communication skills. I am now working towards a Master of Public Health, and my strong organisational and multitasking skills make me a perfect fit. I am especially interested in the role since I can directly contribute to the success of the business with my expertise in food handling and my commitment to efficiency and cleanliness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Bombay Dhaba
10.2023 - Current
- Delivered exceptional customer service by assisting guests with menu choices and order placements.
- Handled POS transactions, managed cash, and maintained till accuracy.
- Maintained hygiene standards by following food safety protocols including handwashing, safe storage, and food temperature maintenance.
- Engaged in kitchen prep, cooking, and cleaning duties during peak hours.
- Ensured FIFO stock rotation, reducing food wastage and increasing freshness.
- Worked closely with management to understand customer preferences and enhance service quality.
Retail Team Member
Stacks Discount
09.2024 - 03.2025
- Assisted with product restocking, price tagging, and promotional setups.
- Monitored inventory levels and coordinated stock replenishments efficiently.
- Operated the point-of-sale system accurately and resolved customer queries promptly.
- Ensured store cleanliness and compliance with company visual merchandising standards.
- Collaborated with colleagues to meet daily store goals and maintain smooth operations.
Education
Bachelor of Science - Biotechnology
LJ University
Masters of Public Health (Advanced) -
Torrens University
Skills
- Strong customer service and interpersonal communication
- Food safety knowledge and hygienic work practices
- Inventory management and stock rotation (FIFO)
- Cash register and POS system operations
- Fast learner with adaptability to shift tasks and environments
- Effective time management and task prioritisation
- Excellent teamwork and conflict resolution skills
- Proficient in Microsoft Office and digital task systems
Certification
Basic Microsoft Office
POS system training
First Aid & CPR Training
Food Safety & Handling
Timeline
Retail Team Member
Stacks Discount
09.2024 - 03.2025
Front of House Team Member
Bombay Dhaba
10.2023 - Current
Bachelor of Science - Biotechnology
LJ University
Masters of Public Health (Advanced) -
Torrens University
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