HETTY FRIEDA
Ryde
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
CUSTOMER SERVICE CASHIER
Sushi World
02.2026 - Current
- Processed customer transactions efficiently at a busy sushi restaurant.
- Maintained cleanliness and organization of the cash register area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and mobile payments accurately.
- Resolved customer inquiries and issues promptly during service hours.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
CAFE ALLROUNDER/Shift Supervisor
ADVANCED CATERING SYSTEMS
RYDE
08.2022 - Current
- Prepared and served high-quality beverages and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new staff on cafe procedures and customer service standards.
- Managed inventory levels, ensuring stock availability for daily operations.
- Engaged with customers to provide excellent service and address inquiries.
- Operated cash registers, processed payments, and handled transactions accurately.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Managed cash register operations efficiently and accurately.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Making coffees, teas, milkshakes.
- Making sandwiches, wraps and salad pasta for customers and catering order for birthday parties.
- Cooking hot food such as chips, seafood basket, nuggets for customers and birthday parties.
- Supervised daily operations to ensure timely meal preparation and service.
- Trained and mentored staff on food safety and hygiene practices.
- Coordinated inventory management to maintain optimal stock levels.
- Resolved customer inquiries and complaints promptly and professionally.
ALL ROUNDER
FOOD TRUCK
RHODES
05.2022 - 08.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
Education
Accounting
NEW CAMBRIDGE
SYDNEY, AUSTRALIA 05.2023 - 10.2025
BACHELOR'S DEGREE - ENGLISH
NATIONAL UNIVERSITY
JAKARTA, INDONESIASkills
- Customer service
- Team collaboration
- Time management
- Financial analysis
- Account reconciliation
- Inventory management
- Effective communication
- Customer relationship management (CRM)
- Cash register operation
- Attention to detail
- Customer inquiries
- Refund handling
- Multitasking and organization
- Cultural awareness
- Point-of-sale system
- POS system operation
- Merchandise restocking
- Positive and professional
- Reliability and punctuality
- Customer satisfaction
- Product knowledge
- Adaptability and flexibility
- Customer complaint resolution
- Cash handling expertise
- Customer focus
- Patience and composure
- Hospitality and accommodation
- Reliable and responsible
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Timeline
CUSTOMER SERVICE CASHIER
Sushi World
02.2026 - Current
Accounting
NEW CAMBRIDGE
05.2023 - 10.2025
CAFE ALLROUNDER/Shift Supervisor
ADVANCED CATERING SYSTEMS
08.2022 - Current
ALL ROUNDER
FOOD TRUCK
05.2022 - 08.2023
BACHELOR'S DEGREE - ENGLISH
NATIONAL UNIVERSITY