Hilal Habib
Revesby,NSW
Summary
Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction. At Unique Car Wash, I spearheaded initiatives that significantly improved operational efficiency and service quality. Skilled in organizational management and problem-solving, I excel in fast-paced environments, driving results and achieving up to a 30% increase in customer retention through strategic marketing and exceptional service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tobacconist
Darra Mart Gift and Tobacconist
08.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Car Wash Manager
Unique Car Wash
03.2020 - 06.2022
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Collaborated with other managers to develop company-wide policies aimed at improving overall operational efficiency and reducing costs.
- Implemented targeted marketing strategies that increased customer retention and attracted new clients.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Developed strong relationships with local businesses, leading to mutually beneficial partnerships and increased revenue.
- Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
- Designed effective employee schedules that optimized productivity while minimizing labor costs.
- Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Evaluated staff performance regularly through individual meetings, setting clear expectations for improvement when needed.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Maintained and repaired car wash equipment to meet operational demand.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Sir Joseph Banks High School
Revesby, NSW12.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Certification
- Certified (i have a white card )
fishing
i enjoy fishing it is my passionate hobby i find it quite relaxing you need a lot of patience for this sport
Timeline
Tobacconist
Darra Mart Gift and Tobacconist
08.2022 - 06.2024
Car Wash Manager
Unique Car Wash
03.2020 - 06.2022
High School Diploma -
Sir Joseph Banks High School
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