TINGTING YUAN
Melbourne
Summary
Proven leader and effective team player, I excelled at Spencer Tobacconist by boosting employee engagement and customer satisfaction. Skilled in problem-solving and customer service, I adeptly managed high-pressure situations and improved service delivery. My friendly demeanor and ability to collaborate have consistently enhanced team dynamics and guest experiences across roles.
Overview
5
5
years of professional experience
Work History
Spencer Tobacconist
Manager
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Thai Restaurant
Staff
05.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hitea
Staff
08.2019 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Communication And Media - Digital Communications And Media
University of South Australia
Adelaide, SA11-2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Spencer Tobacconist
Manager
10.2022 - Current
Thai Restaurant
Staff
05.2020 - 06.2021
Hitea
Staff
08.2019 - 03.2021
Bachelor of Communication And Media - Digital Communications And Media
University of South Australia
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