Himanshu Chopra
Melonba,NSW
Summary
Results-driven leader with a positive attitude and a passion for delivering high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and establish strong relationships. Excellent problem-solving, communication, and interpersonal skills to effectively address challenges and collaborate with diverse individuals.
Overview
15
15
years of professional experience
Work History
Senior Advisor- Stakeholder Engagement and Policy Implementation
NSW Department of Planning, Housing and Infrastructure
07.2023 - Current
- Cultivate effective relationships between planning teams and groups to enhance collaboration and support for the delivery of reforms and initiatives
- Aid in the development of strategies, programs, and processes to increase awareness of State government policy priorities and manage program risks
- Facilitate the implementation of key planning reforms, initiatives, and programs, ensuring stakeholder engagement and access to information
- Established strong partnerships with key stakeholders through consistent communication and collaboration, promoting mutual success.
Principal Advisor- Stakeholder Engagement
Yarra Trams
06.2022 - 07.2023
- Offer strategic advice and support the development and execution of stakeholder engagement strategies to foster key partnerships and advance business objectives
- Facilitate high-quality communications and stakeholder engagement activities, including representation at external conferences and events
- Monitor political, policy, and sector developments, keeping internal stakeholders informed about risks and opportunities
Senior Community and Stakeholder Lead (Contract)
Kellogg, Brown & Root (KBR)
02.2022 - 06.2022
- Developed and implemented communication, stakeholder relations, and community relations strategies.
- Managed responses to project-related communications matters and attended stakeholder meetings.
- Liaised with the construction team to ensure effective community engagement.
Communications and Engagement Lead
Auckland Transport
09.2015 - 01.2022
- Led various communications and engagement projects for Auckland Transport.
- Managed stakeholder engagement for the New Public Transport Network and Safe Network Programme.
- Developed and implemented communication strategies for road safety initiatives
Senior Communications Partner- Southern Hub
Auckland Transport
01.2021 - 01.2022
- Developed and executed effective communication strategies
- Produced quality communications material and provided issues management advice
- Maintained key stakeholder relationships and aligned communications with organizational objectives.
Senior Communications Lead- Road Safety
Auckland Transport
01.2020 - 01.2021
- Led communication strategies for road safety initiatives
- Managed communications during the implementation of safe speed measures
- Developed strategic communication plans and engaged stakeholders and communities.
Communications and Engagement Lead
NZ Transport Agency
12.2018 - 01.2020
- Led communications and engagement for the Safe Network Programme rollout in Auckland and Northland
- Advocated for safe speeds and road safety
- Managed engagement and consultation for speed reviews
- Ensured stakeholders, iwi partners, and communities were well informed and engaged
- Developed strategic communication and engagement plans and messaging.
Service Information Specialist
Auckland Transport
09.2015 - 05.2017
- Managed website content, social media, and public transport information channels
- Generated web traffic reports and enhanced website user experience
- Provided internal and external communications support.
Public Transport Service Information Coordinator
Auckland Transport
05.2012 - 09.2015
- Produced public transport timetable brochures and maintained information channels
- Designed digital and print media and handled internal and external communications
- Provided training and escalated customer service issues.
Customer Service Representative
Auckland Transport
11.2009 - 05.2012
- Provided public transport information and resolved customer complaints
- Managed statistics and rosters and provided training to new staff
- Acted as a primary point of contact for issue escalation.
Skills
- Stakeholder Engagement Leadership: 7 years of expertise as a Stakeholder Engagement Lead and Senior Advisor, Communications and Engagement
- Government Experience: 12 years of service within Central and Local government, primarily in the transport sector
- Strategic Planning: Proficient in developing and executing engagement and communication strategies
- Stakeholder Relationship Management: Proven track record of establishing and nurturing relationships with key stakeholders, including local board members and councillors
- Digital Communications: Skilled in managing various digital communication channels such as websites, social media, and e-newsletters
- Communication Skills: Excellent writing, editing, and oral communication abilities, adept at tailoring messages to diverse audiences
- Solution-Oriented: Demonstrated capability to generate solutions and focus on results rather than dwelling on problems
Trainings
- International Association for Public Participation (IAP2)
- Web Accessibility - WCAG 2.0 Training
- Introduction to HTML/XHTML/CSS
- Business Writing Essentials
- Fundamentals of Project Management
References
References available on request.
Timeline
Senior Advisor- Stakeholder Engagement and Policy Implementation
NSW Department of Planning, Housing and Infrastructure
07.2023 - Current
Principal Advisor- Stakeholder Engagement
Yarra Trams
06.2022 - 07.2023
Senior Community and Stakeholder Lead (Contract)
Kellogg, Brown & Root (KBR)
02.2022 - 06.2022
Senior Communications Partner- Southern Hub
Auckland Transport
01.2021 - 01.2022
Senior Communications Lead- Road Safety
Auckland Transport
01.2020 - 01.2021
Communications and Engagement Lead
NZ Transport Agency
12.2018 - 01.2020
Communications and Engagement Lead
Auckland Transport
09.2015 - 01.2022
Service Information Specialist
Auckland Transport
09.2015 - 05.2017
Public Transport Service Information Coordinator
Auckland Transport
05.2012 - 09.2015
Customer Service Representative
Auckland Transport
11.2009 - 05.2012
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