Summary
Overview
Work History
Education
Skills
Websites
Skillset
References
Timeline
BusinessDevelopmentManager
Himanshu Sharma

Himanshu Sharma

Manor Lakes,VIC

Summary

A results-driven and detail-oriented graduate of the Masters of Business Administration Global program with a demonstrated track record of over three years in professional and organizational roles. Eager to contribute skills and expand expertise within a reputable organization. Committed to presenting strong customer relationships, enhancing brand loyalty, and driving customer engagement. Seeking to engage in and contribute to strategic business operations.

Overview

7
7
years of professional experience

Work History

Customer Service Team Manager

Ezymart Convenience Store
03.2022 - 03.2024
  • Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff
  • Ensuring high levels of customer satisfaction through excellent service.
  • Led team of 6 customer service representatives for increased productivity and overall efficiency.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.

Business Development Manager

Energy Australia
10.2023 - 02.2024
  • Demonstrated outgoing and confident personality to effectively engage customers in B2B environment
  • Ability to think outside box in terms of generating additional referrals
  • Developed sustainable pipeline via effective networking and was able to reach target goals.

Analyst Intern

Thermalog
06.2023 - 07.2023
  • Applied knowledge of corporate strategy, financial data, and target market to strategize, analyze, and enhance company operations
  • Managed policies and procedures to ensure adherence to both company and legal requirements
  • Supported cross-functional teams in implementing strategic initiatives and provided analytical assistance for critical business projects.

Customer Service Team Manager

7/11 Corporation
07.2022 - 02.2023
  • Interacted professionally with diverse internal teams, suppliers, and customers, ensuring smooth store processes
  • Conducted training for new team members, ensuring their seamless integration into daily tasks
  • Managed cash register operations and credit card transactions.

Recruitment Manager

AMBA AUTOMOBILES
01.2019 - 02.2022
  • Strategically reorganized shopping complex and automotive dealership
  • Enhanced efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets
  • Analyzed market, customer, and competitor landscapes to identify growth opportunities.

Management Team Member

BMW India
02.2020 - 02.2020
  • Managed launch of BMW Series 8 at India Art Fair 2020, sponsored by BMW Group India
  • Demonstrated strong problem-solving skills in addressing concerns and resolving issues.

Senior Academic Counsellor

VEDANTU
09.2019 - 01.2020
  • Provided career guidance to high school students regarding college options
  • Successfully managed sales worth $10K on Indian online tutoring platform
  • Collaborated with faculty and staff to resolve academic challenges.

Business Development Executive

EXTRA MARKS EDUCATION
09.2019 - 01.2020
  • Established close client communication, defined marketing objectives, and implemented CRM strategies
  • Developed growth plans by identifying key clients, targets, and priority service lines
  • Optimized profitability through prospect pipelines and diverse sales strategies.

Network Marketer

Rejuvenating Society
08.2017 - 01.2018
  • Gained expertise in marketing, group presentations, and leadership skills
  • Leveraged social media platforms for product promotion and sales initiatives.

Education

Certificates 3 & 4 in Fitness -

OnFit Training College
10.2024

Master of Business Administration - Global - Business Administration

University of Newcastle
Newcastle, NSW
08.2023

Bachelor of Business Administration - 3 Continent Program at Birbeck University, London & Adelphi University, New York -

Amity International Business School
Noida
08.2019

Skills

  • Coaching and Mentoring
  • Sales Support
  • CRM Knowledge
  • Complex Problem-Solving
  • B to B sales
  • Marketing Strategies

Skillset

  • SEO
  • SEM
  • HTML
  • PPC
  • Microsoft 365
  • Brand Optimisation
  • Physical Anatomy

References

  • Dr. Marcus Rodrigs, Program Director, UON, Marcus.rodrigs@newcastle.edu.au, +61-488073809
  • Hamed Azad, Course Developer. Lecturer, hamed.azadmoghddam@uon.edu.au
  • Michael Hiripis, Area Manager, Energy Australia NSW, Michael.hirpis@creativeactivation.com.au, +61-415151346

Timeline

Business Development Manager

Energy Australia
10.2023 - 02.2024

Analyst Intern

Thermalog
06.2023 - 07.2023

Customer Service Team Manager

7/11 Corporation
07.2022 - 02.2023

Customer Service Team Manager

Ezymart Convenience Store
03.2022 - 03.2024

Management Team Member

BMW India
02.2020 - 02.2020

Senior Academic Counsellor

VEDANTU
09.2019 - 01.2020

Business Development Executive

EXTRA MARKS EDUCATION
09.2019 - 01.2020

Recruitment Manager

AMBA AUTOMOBILES
01.2019 - 02.2022

Network Marketer

Rejuvenating Society
08.2017 - 01.2018

Certificates 3 & 4 in Fitness -

OnFit Training College

Master of Business Administration - Global - Business Administration

University of Newcastle

Bachelor of Business Administration - 3 Continent Program at Birbeck University, London & Adelphi University, New York -

Amity International Business School
Himanshu Sharma