Himanshukumar Chudasama
Berwick,Australia
Summary
Ambitious and self motivated individual who has the necessary skills and personal attributes required for successful business owner. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
15
15
years of professional experience
Work History
Senior Postal Delivery Officer
Australia Post
01.2021 - Current
- Handle large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Streamlined package tracking process for customers by providing timely updates throughout the shipping journey using barcode scanning devices.
Customer Service and Indoor Sorter
Australia Post
01.2020 - 01.2021
- Used hand-held scanners to sort items into specific categories.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Operated pallet jacks to move large and heavy items for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
Team Member and Service Manager
Coles
11.2015 - 01.2020
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Quality Control and Packaging Department
PCB Fast
08.2010 - 10.2018
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Increased customer satisfaction by ensuring timely delivery of well-packaged products with minimal damage during transit.
- Enhanced packaging efficiency by implementing innovative processes and techniques.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Education
Bachelor of Engineering - Electrical
Gujarat University
India07.2002
Skills
- Creativity
- Excel in team environment
- Communicate at all levels
Accomplishments
- Required production costs and met tight schedules by determining productions.
- Sequences and designating disposition of finished products.
- Directed quality assurance, quality control procedures to ensure product quality was second to none.
Timeline
Senior Postal Delivery Officer
Australia Post
01.2021 - Current
Customer Service and Indoor Sorter
Australia Post
01.2020 - 01.2021
Team Member and Service Manager
Coles
11.2015 - 01.2020
Quality Control and Packaging Department
PCB Fast
08.2010 - 10.2018
Bachelor of Engineering - Electrical
Gujarat University
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