Shirree Maas
Westdale,NSW
Summary
Experienced and professional Senior Postal Delivery Officer with 25 years experience in busy and high volume environments.
I thrive in a fast paced environment, showcasing strong organisational skills, a strong attention to detail and the ability to handle multiple projects simultaneously with efficiency and accuracy.
With a proven track record at Australia Post, I excel in delivering exceptional customer service whilst safeguarding sensitive information and maintaining confidentiality.
I am reliable and adaptable, with a swift capacity to learn and apply new skills.
Overview
35
35
years of professional experience
Work History
Senior Postal Delivery Officer (Indoor)
Australia Post
01.2014 - 01.2025
- Sorted and placed mail into post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Offered friendly and efficient service to customers.
- Communicated customer complaints, requests and feedback to management for swift resolution.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked to ensure all mail and packages were delivered to the proper locations.
Senior Postal Delivery Officer (Indoor)
Australia Post
08.2006 - 01.2014
- Effectively managed a team consisting of 4 PDO's.
- Trained new Postal Delivery Officers in company policies, and efficient delivery methods.
- Managed high volumes of mail while maintaining accuracy rates in sorting processes.
- Ensured timely mail delivery for customer satisfaction.
- Addressed inquiries, resolved complaints, and provided accurate information on postal services.
- Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.
- Followed policies and procedures to maintain integrity of mail and protect customer information.
Postal Delivery Officer (Indoor)
Australia Post
12.1999 - 08.2006
Waitress
Grinner's Catering
11.1999 - 09.2001
Bar Attendant
North Tamworth Bowling Club
11.1999 - 09.2001
Office Clerk / Change Clerk
Moree & District Services Club
03.1997 - 03.1999
Customer Service Worker / Assistant Manager
KFC
02.1990 - 03.1997
Education
Hospitality Operations Food & Beverage Cert 3
TAFE
TAMWORTH NSW 23401999
Access To Retail Traineeship
TAFE
MOREE NSW 24001991
Certificate in Office Practice
TAFE
MOREE NSW 24001990
Keyboarding
TAFE
MOREE NSW 24001989
Year 10 School Certificate
Courallie High School
MOREE NSW 24001988
Skills
- Effective time management & prioritisation skills
- Strong organisational & multitasking abilities
- Office administration support
- Computer proficiency
- Ability to work well under pressure
- Customer service and assistance
- Detail oriented approach
- Problem-solving abilities
- Adaptability and flexibility
- Dependable & conscientious
- Effective verbal & written communication skills
- Comfortable working both independently & as part of a team
References
Leanne Cornthwaite
Postal Manager
Tamworth Post Office
Leanne.Cornthwaite@auspost.com.au
0401 032 991
Timeline
Senior Postal Delivery Officer (Indoor)
Australia Post
01.2014 - 01.2025
Senior Postal Delivery Officer (Indoor)
Australia Post
08.2006 - 01.2014
Postal Delivery Officer (Indoor)
Australia Post
12.1999 - 08.2006
Waitress
Grinner's Catering
11.1999 - 09.2001
Bar Attendant
North Tamworth Bowling Club
11.1999 - 09.2001
Office Clerk / Change Clerk
Moree & District Services Club
03.1997 - 03.1999
Customer Service Worker / Assistant Manager
KFC
02.1990 - 03.1997
Hospitality Operations Food & Beverage Cert 3
TAFE
Access To Retail Traineeship
TAFE
Certificate in Office Practice
TAFE
Keyboarding
TAFE
Year 10 School Certificate
Courallie High School
Similar Profiles
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
SCOTT WEBBSCOTT WEBB
Professional Driver at Australia PostProfessional Driver at Australia Post
JIAN HONG GUOJIAN HONG GUO
Delivery Driver at AUSTRALIA POSTDelivery Driver at AUSTRALIA POST
Patrick AtkinsPatrick Atkins
Freight Handler at Australia PostFreight Handler at Australia Post
Justin JolliffeJustin Jolliffe
Advanced Scaffolder at Synaco Global RecruitmentAdvanced Scaffolder at Synaco Global Recruitment