HINEWAI NGATAI
Brisbane,QLD
Summary
Proven leader and adept problem-solver, I excelled at Blue Sky Pastures by enhancing customer satisfaction and maintaining robust relationships with NZ government bodies. Skilled in Customer Relationship Management and Team Leadership, I consistently delivered high-quality service, demonstrating adaptability and a commitment to excellence across diverse roles.
Overview
6
6
years of professional experience
Work History
Boning Room Operator
Teys Beenleigh
03.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Quality Assurance Inspector
Blue River Dairy
08.2021 - 03.2023
- Performed visual inspections and non-destructive tests on infant formula cans.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Communicated with production team members about quality issues.
Technical Compliance Manager
Blue Sky Pastures
05.2018 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed and maintained relationships with NZ government bodies including NZMPI and third party agencies.
Education
Graduate Certificate - Hairdressing
Southern Institute of Technology
Invercargill;09.2015
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Organizational Skills
Timeline
Boning Room Operator
Teys Beenleigh
03.2023 - Current
Quality Assurance Inspector
Blue River Dairy
08.2021 - 03.2023
Technical Compliance Manager
Blue Sky Pastures
05.2018 - 08.2021
Graduate Certificate - Hairdressing
Southern Institute of Technology
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