Hinewaroa Tualima - Tamati
UPPER COOMERA,QLD
Summary
As a dedicated and compassionate student enrolled nurse currently pursuing a Diploma of Nursing, I bring a solid foundation of clinical knowledge and hands-on experience to the role of Assistant in Nursing. My education has equipped me with comprehensive patient care skills, including proficiency in assisting with activities of daily living (ADLs) such as bathing, dressing, and feeding. I have received extensive training in manual handling techniques, ensuring the safe and effective transfer and positioning of patients. My strong understanding of medical principles and clinical procedures is complemented by effective communication skills, enabling me to work collaboratively with patients and healthcare teams. I excel in prioritizing tasks in high-pressure environments while adhering to ethical and professional standards. I am eager to contribute my skills and enthusiasm to a supportive healthcare team, providing exceptional care and support to patients while continuing to develop my nursing expertise.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant
Aveo
02.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of resident requests, ensuring timely and effective service delivery.
- Resolved resident complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with residents through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Established and maintained service schedules for several projects to help plan organize workload.
- Maintained accurate records of all service activities, facilitating smooth communication between residents and technicians.
- Opened, poured and served hot and cold beverages to residents to complement food and dining experience.
Sales Assistant
yd. Gold Coast, Australia
08.2022 - 01.2024
- Assist the Assistant Manager with leadership and development opportunities to the team to enhance the client experience, ensuring the team is engaged, well-groomed and approachable, while understanding each customers' journey
- Provide input into regular team meetings to motivate the team, addressing concerns, loss prevention, planning rosters and continuous improvements
- Collaborate with Head Office to develop and report on sales targets, store budgets, KPIs, expenses and strategies
- Maintain an outstanding store condition and full merchandising, including window displays
- Advise clients, who are predominately large groups of groomsmen, on garment style, colour, fabric content and fit
- Effectively resolve product or service problems, forming a rapport with the customer base
- Manage inventory tasks and assist with in-store stock takes
- Maintain accurate records of cash and EFTPOS payments, completing end-of-day reporting, change orders and bank deposits
- Cultivating a loyal customer base, I have had several customers return after wearing the outfits I created to events, showing me images and expressing their gratitude
- Proficiently styling with an eye-for-detail for a range of special occasions, including formal events, weddings, funerals and birthdays
- Learned how to keep track of and interpret KPIs on a weekly basis, as well as efficiently utilise databases, assisting with creating rosters and shift goals for the week
- Collaborating within the team to establish a positive and friendly environment for customers
- Prioritising customer feedback and opinions during styling sessions
- Successfully implemented new procedures which have saved the store time and money.
Assistant Videographer
Macona Images, Wellington, NZ and Gold Coast, Australia
01.2022 - 08.2022
- Work alongside the photography team to help with the planning, production, and post-production of wedding video projects, utilising multiple videography and photography equipment
- Engage proactively with the bride and groom, guests and prospects in a friendly and positive manner, allowing them to be comfortable in front of the camera
- Liaise with venue and wedding coordinators
- Maintain up-to-date knowledge on the industry through studying modern techniques, technology and business practices
- Comply with all Health and Safety legislation.
Waitress / Counter Person / Barista
The Boat Café, Wellington, NZ
01.2018 - 01.2019
- Greet and accurately take food and beverage orders from customers, collecting payment as per company procedure
- Work with diverse personalities of staff and customers
- Maintain clean, orderly, and properly stocked display units, coolers, work areas and storage areas
- Assist with inventory such as receiving delivery of stock and storing appropriately
- Understand and adhere to proper food handling, safety, and sanitisation standard
- Clean designated areas, in accordance with hygiene requirements
- Assist with developing and implementing promotional, marketing, and advertising strategies and initiatives
- Follow all cash management, POS reporting, banking and opening and closing responsibilities.
Waitress / Counter Person
Westpac Stadium Corporate Lounge, Wellington, NZ
01.2018 - 01.2019
- Duties similar to the above role, ensuring hot food was prioritised to be served first
- Maintain a fun, safe atmosphere for corporate customers
- Ensure a comfortable and presentable venue at all times
- Ensure responsible service of alcohol at all times
- Collect payments, operate cash registers and provide change
- Champion, support and adhere to H&S policies and procedures.
Retail Assistant
Glassons, Wellington, NZ
01.2018 - 01.2018
- Welcome and greet customers and answer any queries regarding clothing and accessories
- Maintain an outstanding store condition and visual merchandising standards, ensuring the store is fully stocked
- Recommend and accurately describe item features and benefits that match customer needs, keeping up to date with current trends and product information
- Ensure a high level of customer satisfaction through excellent sales service
- Up-sell and cross-sell where the opportunity arose
- Assist with stock-takes
- Accurately manage point-of-sale process.
Education
Queen Margaret College
New Zealand Diploma of Nursing - Nursing
TAFE Queensland
Southport, QLD01.2024
Skills
- Practices safely within legislative requirements, safety policies, protocols and guidelines
- Uses problem-solving incorporating logic, analysis and a sound argument when planning and providing care
- Manages and prioritises workload in accordance with people’s care plans Staff leadership and development
- Health, safety and wellbeing
- Seeks additional knowledge/ information when presented with unfamiliar situations
- Demonstrate analytical skills through accessing and evaluating healthcare information and quality improvement activities
- Compassionate Care
- Patient and family advocacy
Certificates and Vaccinations
- NDIS Worker Screening Check
- Working with Children Check
- Australian federal Police Check
- First Aid Certificate
- Vaccines and immunisations include: Diphtheria, Tetanus and Pertussis - dTpa, Hepatitis B, MMR, Varicella, Influenza,
COVID-19 Vaccination - maintenance of vaccination.
Community Service
- Prepare morning tea for children and parents (baking or laying beverages and biscuits out as per Nurse's instruction).
- Assist with organising upcoming fundraising events to be held in Wellington CBD.
References
Available on request
Timeline
Food and Beverage Attendant
Aveo
02.2024 - Current
Sales Assistant
yd. Gold Coast, Australia
08.2022 - 01.2024
Assistant Videographer
Macona Images, Wellington, NZ and Gold Coast, Australia
01.2022 - 08.2022
Waitress / Counter Person / Barista
The Boat Café, Wellington, NZ
01.2018 - 01.2019
Waitress / Counter Person
Westpac Stadium Corporate Lounge, Wellington, NZ
01.2018 - 01.2019
Retail Assistant
Glassons, Wellington, NZ
01.2018 - 01.2018
Queen Margaret College
Diploma of Nursing - Nursing
TAFE Queensland
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