Hiral Donga

Manager of Operations

Electro Plast

10.2017 - 05.2024

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Managed cross-functional teams for successful project completion and timely delivery.
Partnered with vendors and suppliers to effectively manage and budget.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Answered constant flow of customer calls with minimal wait times.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.