Hitesh Arora
Melbourne,VIC
Summary
Customer-oriented store manager offering several years of experience in Retail and wholesale operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
M/s Satya exclusive
NEW DELHI
04.2020 - 04.2025
- Coordinated logistics for large-scale events, ensuring smooth execution and attendee satisfaction.
- Investigated customer complaints regarding product quality and delivery to enhance service standards.
- Ensured compliance with laws and regulations governing operational processes.
- Facilitated communication among staff by guiding tasks and addressing work environment concerns.
- Provided leadership to staff, driving successful project completion on time and within budget.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Trainee
Tata Group
Delhi
02.2019 - 03.2019
- Assisted with training new employees on company policies and procedures.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Identified needs of customers promptly and efficiently.
Education
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
Mumbai,India01-2023
BBA - Management
Jagganath Institute of Management Sciences
New Delhi,India01-2021
Skills
- Inventory management
- Sales forecasting
- Staff training
- Regulatory compliance
- Visual merchandising
- Customer service
- Conflict resolution
- Logistics coordination
- Team building
Languages
English
Professional
Hindi
Full Professional
Timeline
Store Manager
M/s Satya exclusive
04.2020 - 04.2025
Trainee
Tata Group
02.2019 - 03.2019
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
BBA - Management
Jagganath Institute of Management Sciences
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